The Fat Pizza in Rochford

I ordered once, a long time ago, every week I'm getting spam messages from you, in order to opt out, I have to send a text with extra charges wich seems like a scam.

Great pizzas regular discount deals. Genuinely better tha. Pizza Hut and domino. Fresh food

Lucky to get 1 star.One of the worst burgers I've ever had. Absolutely tasteless, overcooked and dry as a bone. And if that was an 8oz burger then I'm JC himself.I opened the fancy box and first thought I had the wrong burger. I couldn't believe I was being charged nearly £10 for what I was looking at.A word of advice. Putting a rubbish burger in a fancy box doesn't make it a good burger. It's window dressing and your customers see through it.All the food was lukewarm, if you can't deliver warm food then don't bother.I don't understand how you manage to make a burger with several different ingredients on it and it doesn't taste of anything. My burger had 3 pathetic little mushrooms on it.Businesses like The Fat Pizza in Rayleigh make me angry. Not only do they waste your time and your money, but they take business away from good operators who take pride in what they do and who produce a good, consistent product.Judging by the other reviews I'm not so sure they're going to be around for very much longer. And maybe that's not a bad thing.Avoid!

I didn't want to have to say this but people if you want good pizza that turns up on time, don't order from here. An absolute joke of a pizza business where a pizza ordered just after 4.39 still isn't here at 7.23. They started off so well......but honestly, don't bother. Save yourself the issues.

We ordered food and yes we appreciate it was Friday but the length of time waiting was ridiculous, items were missing and food was cold, would rather be told the wait times and decide then if we would order than he told a time and it be much later

Order: #2424527Order made at: 17:11 ETA18:05First call:18:23Staff were polite and assured us that the food would be with us in 15minutes. We were told the store was busy ( not that this is an excuse for poor service).Second call: 19:03Staff were polite. I was told the food would be with us in 10 minutes. The food took a further 17 minutes to arrive. We were offered £15 off our next order.Arrival: 19:20Delivery driver was polite. An item was missing from the order. The food was stone cold. The food was eaten out of pure hunger and inability to wait any longer for food.Third call 19:28Staff were polite and offered to send the order again. Having already waited a long time and having a young child who was hungry I declined this offer. I only requested the dessert that we hadn’t received be sent again. I requested a refund and was told the only way to obtain this would be by sending an email.Summary:Staff were the only positive quality about the experience. The staff were apologetic but unable to offer much in the way of compensation. I query their training given the fact that were unable to find my order on the third call and left me on hold in silence for a 3-4 minutes. Then they were unable to facilitate a refund on the phone and I as a customer who had already had a negative experience had to go to extra effort to receive compensation. I believe the food would have been satisfactory had it arrived at a hot temperature.The only thing that could encourage me to try the fat pizza again would be a full refund. The desert didn't turn up until 2100.Over 24hrs later and I've recieved no response to my complaint.Absolutely shocking!

I ordered from here last night. I got a XXL pepperoni stuffed crust meat feast and a couple waffles and desserts.The food was delicious And especially that it came in 35 minutes. Although one of our cheesecakes were missing the lady i spoke to, Holly, was really helpful and within 15 minutes I had my cheesecake delivered.HIGHLY RECOMMENDED(I don't normally write reviews but I don't think the reviews on here reflect my experience)

Absolutely atrocious delivery times.Over an hour and a half for a pizza.I could have literally gone to Tesco, bought the ingredients and made my own in the same time it took them to deliver it.It wasn't even that nice.Tried calling to complain, couldn't get through after using 2 phones and a combined 17 attempts to ring.Avoid like the plague.

I have been a long time user of Fat Pizza but after my most recent experience I have deleted the app and will not be recommending or using them again. After a 2 hour wait and 2 phone calls I drove to the kitchen to find my cold pizza in a box on the floor. Apparently the order was cancelled by the call centre staff without them letting me know. The staff in the kitchen were friendly and helpful but the staff on the phone were rude and unprofessional, at one point they hung up on me and then when they answered again I could hear them laughing in the background.My final thoughts are the pizzas might be cheap but turns out so is the service. Spend a few quid more as I will be in future.

Terrible experience. I placed an order through the app only to find out my order hadn't been processed because apparently I hadn't entered all of my phone number, so I called the store. I'm told all is now okay and the pizza should come within 30 minutes. It didn't. The same woman I spoke to the first time then admitted it was probably the app that messed my number up (she implied they know there are issues with it), but she was perfectly content to blame me the first time round!! I waited another 15 minutes, as advised, but still no pizza. I called to tell them I won't be accepting delivery, at which point she said she could put me on to the manager. She then put me on hold, comes back on the phone and says that's fine to refuse delivery. Err, I wasn't asking permission! The manger is then suddenly unavailable to take my call. This company is a lying customer-avoiding shambles, I've now deleted the app and needless to say I'll never deal with them again and will recommend others don't either.