Caffe Nero in St Albans

I once walked to South America, harvested my beans and brewed my own coffee quicker than it takes to get served here

Customer service lacking. Service without a smile. Please train staff on how to also make coffee correctly. Not burnt wet milk! Third time I've tried this place. 1st time rude Barista, talking together in front of a queue. 2nd dirty covered tables. And now this.

Visited store yesterday, was really disappointed. Was having a bad day and decided to treat myself to a hot chocolate and tuna melt.Staff serving was not friendly. There was nobody in the queue but he asked me to move.Not friendly at all and they kept talking amongst themselves. Interestingly a younger girl who who was served after me was served with a smile and even asked size of coffee. With me it was like he was doing me a favour serving me.Tables still had empty cups and plates. Disappointed with visit, ended up feeling worse than when I walked in.

Nice coffee and friendly staff.

Perfect location to have a cuppa while you are doing in the market on a cold winter day 👍

Great coffee and a lovely atmosphere

Great coffee shop or in my case hot chocolate stop, great location, good food, comfortable and great staff, young man who I think is called Felix is so helpful cheerful and makes brilliant drinks, even when short staffed, a really top employee.

Cute cafe, quite busy due to the amazing drinks and food provided!

Lovely coffee with delicious cream tea. Great staff

Very friendly staff at this particular branch. Switched to Nero after many years with Costa as their food is always fresh, the coffee tastes great and the points system is really generous.