Pret a Manger in St Albans

Many lines not available with some items looking less than fresh ☹️ The fridge containg the drinks was broken, I reported this to one of the assistants who was excellent, immediately got us some ice, he reported the issue to his manager who sadly did nothing. I hope the warm fruit juices etc, do not cause anyone upset stomachs.

Generally can't go wrong with Pret. I'm a big fan of the philosophy and the food. But some of drinks served on the last visit were really sub par; I'd expect better.

I only bought a sandwich worth £4.25 a couple of days ago when I visited St Albans. Only today I looked at the receipt, I discovered that I was charged for a latte too. It made me angry. Be aware!

HORRIBLE CUSTOMER SERVICE! Was waiting at the till to collect my toasted sandwich and forgotten to collect my drink and only realised passing in front of the collection point. I asked the head barista what the drink on the counter was to which she replied “Can’t you see?”. She then asked what I’ve ordered and said “take it then” pointing at the drink. Pret’s food is nice and everyone walking in already knows that, however, the difference from other chains is made by the customer service which failed terribly at this branch.

Many tables rock on unsteady foundations, but other than that it’s a great coffee shop. Deceptively spacious, coffee’s great too.

Went in today for a coffee and sandwich..I am 76 and have a back problem. there was a que of 6 people standing waiting for their coffee so I went into the empty part of the cafe I sat on my own 10 metres away from the que.first one rude individual told me I couldn't sit down..when I refused to stand up he got a 20 st bully to tell me if I didn't stand with the rest of the customers he would throw me out..wonderful customer service. I will never set foot in a Pret a manger ever again..disgraceful behaviour

Generally OK but not today. Asked for an Americano with two extra shots. Person behind the counter totally confused about what two extra shots meant. Argued with me that there was no such thing, was pretty impolite about it too. Eventually agreed to provide me with a drink containing an extra shot plus another extra shot. Bizarre and embarrassing. Photo of americano with extra shot plus extra shot included to illustrate the complexity of the order 😒

Still the best Cappucino in town - but am sure the cups have got smaller!! The new store refit has more seating now but is still claustrophobicly placed so you can't get into seats close to the wall without moving furniture out of the way. Shame about: the same filthy card payment machines and only 2 toilets for such a large cafe there's always a queue and strong smell of pee. There is a more remote feel to Pret now. Last Saturday 2 teen aged girls with laptops took up a table for 4 whilst consuming their own drinks. Has a nicer atmosphere when it's quieter on a week day.

I love the variety of delicious sandwiches and wraps from The Pret. Location is great as it is in the high street but i don’t like their sitting area as chairs were not as comfortable as they used to be and they got too many in sitting area so hard to walk.Ordered breakfast but was not provided cutlery .Do t like their trays which look very unprofessional they should change them and provide proper trays.

Fantastic place to go! Great food and clearly labelled to suit your dietary requirements. Fully recommend :)