Seafood & Grill Restaurant in Suffolk Coastal

Such a lovely setting sitting on the front terrace but as usual the service was really, really slow, they need to have a good shake-up, it’s so disorganised. We were told to order at the bar, yet others had their orders taken at the tables. Only had two oat milk mochas and shortbread, but both items were the worst we have had in our lives. The mochas were so dark and bitter made with mainly water, we left both and the shortbread was thin, limp and dreadfully underbaked. Both items were the total opposite of what they should be. Politely left feedback with a waitress, but in hindsight we should have spoken to the manager for a refund. We’ve dined here many, many times but our allegiance will be switching to another Aldeburgh establishment.

If I spend that much for dinner I expect the food and service to be over the top. To be honest the food was just OK and the service was slightly better. When the best thing in a pork meal are the vegetables that's disappointing

Sadly our expectations were not met.The service was not attentive, in fact it was largely absent. Two hours for a two course meal. We ordered some water to have with the meal, but were not asked if we'd like any further drinks. The fish was overcooked. Not an horrendous experience, but not great either.

Had a really lovely supper here. Menu is interesting and the choice of Tapas, which could be eaten as little dishes or starters was short but very tasty. Mains were well presented freshly prepared and delicious. Chocolate orange slice for dessert is amazing. The only reason for a 4 star review is that although much has been done to make the restaurant interesting, it still in some ways feels like a hotel dining room and lacks a certain restaurant vibe. This won't stop us returning.

Really loved our meal here. The staff were friendly and the atmosphere was relaxed but the food was exceptional. All three courses were well balanced, well cooked and really delicious. Plus we had a great sea view. Highly recommend

I’d give it zero stars if I could. My wife and I had intended to eat here for my birthday meal and had telephoned in advance. We were told as we were going to sit outside or in the lounge, as long there is a table no need to book. On arrival, there is a sign saying, please wait at the steps up to the restaurant. 2 staff including the manager, saw us waiting and walked off. There were several tables available outside. We went into the hotel and where we were further ignored. We eventually managed to catch him in the restaurant area. He was not wearing a mask or distancing at all. I explained we’d telephoned and looked at the table we’d spoken about outside or in the lounge. He looked me up and down and said they couldn’t help us as we don’t have a booking. He was insulting, totally unwelcoming and just shrugged his shoulders and said it’s not possible. He also seemed to be against others wearing a mask, and he came within about 10cm of me.I further explained it was my birthday, and he was very dismissive. I understand places are struggling with staff, but no need for rudeness or a horrid attitude and don’t tell people they can come for a table when they can’t. My wife then tried to explain, and eventually, he said we could sit on a sofa in a lounge to eat, which was fine. We waited about 10 minutes, but I was very unhappy at how I’d been treated and suggested to my wife we go elsewhere as I’m not going to enjoy it with their behaviour and how I’d been made to feel an inconvenience on my birthday. We phoned a local chain in Aldeburgh and promptly left. He did see us go and said, oh, a sorry half-heartedly whilst he cleaned up some outside tables that could have waited over severing customers. I certainly can’t recommend this place with the treatment we received, the total disregard for the pandemic / ruining my birthday somewhat. The chain restaurant we went to which is all we could do at short notice, after 45 minutes wasted here was like night and day, so friendly and helpful/welcoming and wearing masks.We’d been before but we will not return, nor would I recommend it to family or friends since they can’t get the basics right.

Lovely lunch outside after restrictions eased, post lockdown 3.0.The staff and customer service were excellent. We were put on a holding table to order a drink before a table in the sun was available. Nicely spaced tables and top quality food. Thanks

This review is during the time of COVID and soon after it has opened.I was impressed with the precautions taken to safeguard guests from COVID. This starting when going in when people have to wait in a socially distanced manner. We had booked and entering the restaurant we noted the separated entrance and exit.We loved the food and the view and would come back again.Book in advance to avoid disappointment.

Always love coming here for the view, the beer and oysters. The service is always hit and miss, with the more senior bar staff - many of whom who don't appear to give a jot about customer service or experience - curt, barely if ever make eye contact, and honestly give the impression that those funding their existence are a sheer inconvenience. Staff working on the front terrace are also observed to drink there, which looks poor and is very easily avoided since are they frequently required to go behind the scenes to fetch things. In a local pub this is fine, in what the Brudenell pretends to be (and fails for the above reasons), it isn't.Oysters are great, served well, and very competitively priced. Adnams ales are well kept and of course the views make up for what is at best variable quality service.

Fresh seafood, quite good quality, bit too expensive (wines above all). Personally, I do not like sauces on my seafood, I think they would have been more tasty without. Excellent location, terrace just in front of the sea, no traffic, very peaceful. It's a must-try.