Creams Cafe in Three Rivers

Staff doesn’t wear gloves and touches everything with naked hands while scratching their faces and heads in the meantime, also the ice cream is not from natural ingredients but from powders and it is weeks or months old, it gets remixed every day to make it look fresh, I work in the italian gelato industry. Also way too expensive, stay away.

I ordered a cookie dough and it wasn’t what I expected. I asked them to change it and this tall Asian guy with glasses was rude and said no you have to pay extra. Now why should I pay extra when the dessert I ordered wasn’t as expected. I was very disappointed. I will never be going back to any creams. They seriously don’t know what they are doing in there.

Less than 2 minutes walk away from the store. Took my money, did not attempt to call me, did not ring or knock, and did not have a manager follow up with me. They did not answer when I called them myself over 10 times. They lied to Just Eat and claimed my order was delivered when as far as I can tell no delivery was even attempted. Maybe one thing if you go into the store but I do not recommend ordering for delivery because lying thieves clearly run the place.

This is most unprofessional outfit that I have come across. Agree with other reviewers here. The place is chaotic and has no concept of customer service. The staff have no discretion to put matters right and the owner is elusive. After collecting my take away, got home (2 minutes away), found that my deserts were melted. Complained but nothing more than a "sorry"! This incident follows to another incident that took place in the shop and the customer management was equally poor then too. The Creams franchise should be highly concerned about their brand in the hands of this bandit.

Don’t order the American maple pancakes if you actually want maple syrup on them. You would sweater it was make of gold the amount they give you and then when you ask for more you have to beg for a drizzle. The amount was so small it made it impossible to eat with just that and strawberries. Returned the food the counter. Nearly complete and not even a question from a single member of staff.

Amazing desserts! Whenever we go customer service is great. Staff are really friendly. Always clean and presentable.

If you want to order from Creams, you have 2 options. Order from Just Eat or Deliveroo and hope your order arrives at some point or, go into the shop.I went to the shop and watched the chaos of 7 seven staff piling up various delivery orders (no idea how long their clients will have to wait to see those). None of those 7 it seems we're available to serve me, as they were all barking at each other in the chaos.After being ignored for quite some time, I walked out. I have ordered online before, never again, so I think it's time for me to start ordering elsewhere.

Food is good however closing time is stated as 10pm. On a busy Saturday night the staff had already cleaned up/detached machines at 21:22 (when I arrived) and claimed they do not take orders after 21:30 so could only give me ice-cream ( I had to highlight it wasn't yet 21:30 so I could still be served?). This is the first creams I have seen that prepares to close 40 minutes before actual closing time. Customers that came after me (at 21:31) were told they couldn't be served (even though there were 3 staff available).

Great place to bring your children, staff welcoming, ordered via the in store app so no need to get up and wait at the counter. Ice creams, milkshakes and waffles were all excellent and good large sized portions. No complaints at all only good things to feedback on, 4th time here.

Very welcoming and lovely staff. Great crepes and waffles! I like coming here. It's also kept nice and warm especially with the current weather.