McDonald's in Thurrock

Waited for well over an hour to get served to be told no milkshake informed that the machine keeps breaking down this is not the first time this has happened surely they can sort out this regular problem. three people laughing and joking in the pay window and at least six standing around while their are cars queuing down the road and blocking a roundabout this is very poor and I certainly will not be using the drive thru at lakeside any more.

I paid for a large meal, one of the Italian sandwiches on offer. I asked for the fries to by substituted with a salad. The picture attached shows the pathetic offering. This place is a total rip off.

This ised to be an awesome drive through, now its so bad. They are understaffed over worked. Went tonight placed an order at the drive through for 3 basic 99p burgers and 1 large fries. Told to park in a bay and they would bring it over. After watching a staff memeber walking round the carpark with bags and bags of food..... Serving other people that had beind me in the queue.... After 20mins actually go into the restaurant to ask where my order was..... Sitting on the side luke warm, said they couldnt find me absolute joke. They cant cope with all the uber deliveries that are there as well as normal customers. The queue inside was massive as well. Honestly i wouldnt normally leave a bad review, but worst drive through ever, this has been ongoing for months. Food was cold... I wouldnt have minded waiting if id placed a 'special order'.. But 3 x 99p burger and some fries is hardly challenging. They need to get their act together.

Took them 27 minutes to give an order of 2 drinks and 3 plain Mcflurry. Told the employee about the fact that I've been waiting 20 minutes for a simple order and they made a side comment. Didn't want to say it to my face. Also my order was ready to collect within 10 minutes on the screen which is even more frustrating.

I queued in the drive thru for 20 mins without moving so decided to park up and go in and order. WOW what an absolute nightmare, there was definitely NO fast food service going on there. They 100% prioritise Mcdeliveries over anything or anybody else. So after waiting another 20 mins at least for our food and drove home only to find out we was missing something off our order. Absolutely useless. Save your time and money people. And the Mcdelivery drivers stand about chatting with people's food in there filthy dirty unhygienic delivery bags before delivering the food. They will definitely NOT be getting anymore of my hard earned money. 😡😡😡😡😡😡

Just went through the drive through and was asked to wait in the car park. Sat in the car park for 20 minutes. Went into the store it’s completeChaos. Was ignored standing at the till. Had to call over to the lady who looked like she was attempting to run the place. To find that my food was cold in a bag on the side. When I got it home the sweet chilli wrap had 1 chicken strip inside and was half the size of the packaging n my food was cold. Will never be using it again. What an Andy disgrace

I come here regularly after work or when I have midnight cravings for an ice cream or milkshake specifically for these items and then anything else I order on the side is just a bonus. However this store feels like it is continuously not selling milkshakes or mcflurrys. Every time I come the machine is either broken or getting cleaned, surely this can get done at a later time like 1/2 in the morning? It is not something you want to hear after queuing for 10mins or sometimes more, they could at lest put up a sign to stop you having to wait rather than fave disappointment when you finally get a chance to order.Also all the staff seem miserable dont even say hi just “is this your order” then just pass you your food without even a smile. I expect better. 👎🏻

I wonder who the manager of this franchise is. When you have 24h and restrictions have been lifted you shouldn’t allow the system to let you order. Not everyone wants to eat in their car. So much disrespect from every single staff and also the cleaner going around asking people to leave the store. The pandemic has not only damaged the hospitality industry but peoples management and brain. Sort yourselves out. This is ridiculous. Everyone has a different opinion and knowledge of opening hours.25th April 2022 🤮🤮🤮

A good McDonald's. Always get the order right and quick. Staff are friendly. Only problem are the Uber, deliveroo, just eat drivers. They block all the parking spaces, grill order and app order then in the restaurant they want their orders before customers. Luckily staff are on it but these drivers need sorting out. Will never use delivery.

Nice and tidy restaurant, stopped off for a breakfast and sat inside. Staff nice and helpful and everything was clean. Don't get a MC Donalds breakfast that often so when we do it's always a tasty treat!