Papa Johns Watford in Watford

Arrived at 23:50 to collect an order placed 15 mins earlier (they close at midnight)Was told that "the system" had cancelled my order and that I couldn't have it, but it was blatently obviously that they'd shut everything down so they could go home early.When I took out my phone to record what I was being told, the guy hid his face, rushed to the back of the shop and only came back with a motorcycle helmet on!Absolutely incredible...

worst pizza,never ever going to order from here, waste of money. Had a good review for Papa John's pizzas.this is the worst I had.

What a rude man on the phone who takes orders.we have papa Jones delivery often enough but never experienced such unpleasant and unprofessional service.The Pizza we got was cold and I called in after couple of hours to give feedback as they can improvise on service for future delivery as we got busy with family commitments. The same man didn't listen and told me off to call so late😳.I have never ever experienced such poor and rude service hence hence one star which for me is zero star.

Don’t bother ordering from here. Food is cold and dry. The pizza wasn’t cut and the sides were burnt. Absolute waste of 30 quid. Should have stuck with Pizza Hut.

Cold pizza, without the slices all cut, only 4 cuts, hard and folded dough because it is bigger than the box.A pizza that's excellent, but it's awful today.That can't be and it's not the delivery man's fault.MariaWD18 0DH , 28 Clifton Road

I ordered a gluten free butternut pizza when it arrived it was not a gluten free pizza I phoned and spoke to an extremely rude person called Eagle in the Watford branch that told me I must have made a mistake and I would need to pay £16 again if I wanted another pizza as it’s not his problem! I then said I would walk the incorrect order back as I am allergic to it. He then told me he could only deliver a new pizza in 2 hours! I have never ever waited that long for a pizza so feel this is a complete lie!! We used to order pizza from them all the time but would never order again. The side potato tots arrived stone cold very unacceptable!

Today they gave pizza with uncooked green peppers n jalapeños.

Every order we have made in 2021 has arrived cold and ridiculously late (even on an ordinary Monday night). According to the tracker it has always been reported as arriving before we receive it, most recently 40 minutes. They don’t have enough drivers to deliver pizzas within a sensible time but can dispatch a driver quickly to collect the pizza that arrived cold. They quibble about providing compensation for orders arriving cold and after enormous delays, but it happens too often for the excuses they give to hold up. Don’t use them!

Order arrived missing an item. They said they would send it in 40 minutes. After an hour, I called up and was told that they had forgotten about it. I asked for a refund and was told it would be processed but never received it.

Placed another order for collection after the St Albans branch didn’t even turn up! We place the order at 7pm and the message said it would be ready to pick up in 15 minutes. Get to the branch and they say it’s another 15 minutes, no apology or explanation nothing. After the overall experience we’ve had this evening with the incompetence of this place it’s safe to say we will never be ordering pizza from here again!