Subway in Welwyn Hatfield

Friendly staff that prepare your order precisley and fast. Would recommend the Spicy italian sandwich on hearty Italian bread.

I like Subways however they can be different from each other. This one is better than average.

So....ordered two footlong subs and three cookies through deliveroo on a Sunday evening. Granted it was near closing time but they accepted the order. Brilliant I thought. The order arrived...rather than the three cookies we got a box full - must have been 12 in there. Bonus - they gave us what was left rather than throw them out. Then I got to the main box which contained nothing but a load of cooked chicken!! Called the shop.....the bloke couldn't have cared less. If you can't be bothered to fulfill an order, don't accept it then tell the customer firstly that "no driver arrived"....then "oh sorry, you got the wrong order". Brilliant customer service there WGC Subway.

1* is generous.Placed the order which they somehow got wrong. And I don’t mean a little wrong. I think they just guessed and hoped it was right. It’s not like the order is literally a list of what you do and don’t add. It had salad in it despite no salad being added. Had no sauce in it despite asking for sauce. This is also crucial because it was asked to be made this way because of dietary requirements. Don’t know if they’re trying to kill someone but I gave it the benefit of the doubt. Accidents happen.I then called to see if I could get a replacement. The lady first tried to tell me on the phone that my order was completed as specific. I had then explained in the simplest possible English that there were multiple sandwich’s on the order and where as two were correct; The other couldn’t have been anymore wrong. Again she said ‘nope that’s what you asked for in the BMT’. I explained again ‘I’m not talking about the BMT!’. It finally computed.I then asked (again) if we can have a reorder. I was told ‘sorry. If you come and get it you can have it’ the reason I asked for it delivered is because I can’t come and get it. My replacement sandwich was being held hostage. I then asked for a refund instead… but got no reply. The reason there was no reply was because she had hung up on me.I know it’s a sandwich. I know it’s £4. It’s nothing major. But it’s the principle. FYI I can promise you I was very calm and polite on the phone. No raised voice, no nasty words or insults. The anger has come since. Think I’ll stick to Wenzels in future 👍🏻

Went in subway today in Welwyn garden city, and although the staff were extremely busy and working flat out, I was greeted with 3 very polite and cheerful people, well done to them , and i thought they needed a special mention.🙂🙂

Don't sell coffee if you can't make good coffee. Had one sip and just got milky lumps, made me feel sick and had to throw straight away. I'll be going to Wenzels instead.

One of the best Subway's out there in terms of customer service. Joe especially is a super start. He is a valuable asset to the organisation. Really pleased and I couldn't have for a better customer service, friendly, courteous and quick.

My mum came in with a two can dine voucher which includes any two 6 inch subs, crisps or cookie and a drink for £7.99The promotional picture on the voucher showed a ham and a meatball sub. She was told that she could only have these two sandwiches in order for the voucher to work.Having worked for the company before and this deal being repeated at regular intervals throughout the years I know this to be untrue. The girl refused to let her have anything else. That would have meant (seeing as it was also pictured) that she had to have a bag of ready salted crisps and a Pepsi with ice too then?!!! Come on!You really need to train your staff to read the vouchers and not just look at the pictures. My mum ended up walking out because of this and the fact that the place looked filthy.

Had a lovely lunch but I didn't feel welcome! customer service needs improvement!!!

Good choice of drinks with plenty of menu options. Always clean and tidy and served by helpful friendly staff. No toilet facilities. Really good location for the town centre.