Baskin Robbins in Edinburgh

So me and my partner attempted to buy some ice cream. Yes we came in late but still within there opening times. We stood around for a while waiting to be served (only customers in and were ignored) I then asked if the ice cream had egg. We were then informed it was closed. Yes it was closed by the time there terrible customer service had even noticed us.After pointing out this out a very small man/boy was like so you came in just before closing time. And proceeds to roll his eyes well this was just plain rude. By his point we came in before close so why is our fault there inability to do there job stoped us being severed. Worst Part was there was a hand full of staff if one of them done there job the Bussines would have made money and we would have been happy. Shocking service and hopefully never encounter as poor customer service again in my life. SHOCKING!

The scoops I got were massive 😂 very tasty and refreshing as well

Expensive and pretty cold and soulless looking with minimal seating inside.A very odd little shop for a brand that was always pretty lively and colourful.There's a good selection of flavours and toppings and given the locations the prices are honestly not that bad. It's a bit out of the way, but they do deliver.The staff that I've interacted with were all lovely.

Absolutely an amazing place if you are ever in Edinburgh and looking for a great ice cream or an amazing milkshake this place is the one 😋 10 out of 10 hands down

These were the best waffles I have ever tasted. Absolutely delicious. The service was great. The staff are very helpful and friendly. I was unsure which flavour of ice cream to choose and I was offered samples to help me decide. I will definitely be back.

Great mixture of mini ice creams with waffles! Amazing customer service from Victoria ☺️ can't wait to go back again 🌟

Enjoyable DessertAmbiance was very nice and clean. Options are very good on sundaes, crepes and cakes.Ice cream was so fresh and delicious. Kids really enjoyed their visit to Baskin Robbins.COVID rules well followed.Highly recommend this place and also We will visit again to this place.

Very tasty food! We had crepes and a cake. The customer service was excellent; thanks Victoria!

Lovely presentation of desserts! I thought it was very good customer service that when dining-in the staff provided an at-seat service if the order was not ready straight away.The downside for me on this occasion was the toppings on my Crepe were too much and made it very sickly. I really like sweet stuff but I think even this was too much for me 😖Next time I think I will stick with ice cream ☺️

Clean, spacious & welcomingLocated on the main road and so easy to find. There's no on site parking or adjacent parking facilities; but there's an NCP parking lot on the road opposite, but on Sunday we found free parking nearby. Rest room facilities are also available, but just for customers.Ice cream was delicious & quantity per scoop was more generous than compared to most other places! And the waffle cone was scrumptious also. Lots of options, both in flavours but also ice creams vs. sundaes vs. shakes as well as brownies, waffles and hot and cold drinks.Decor felt a bit typically American; 70s nostalgia!?Staff were polite, helpful and welcomingOverall, very impressed by the BR in Edinburgh!