Chatime in Edinburgh

Worse bubble tea I ever drank. Coming from Singapore, country famous for bubble tea, the bubble tea taste of nothing but milk. Ordered tie guan ying and oolong tea. Not worth the money at all. Avoid if possible

The tea was very poorly made today. I just tossed the drink in the bin. I was going to complain but it's only £4.80. I believe because they’re not authentic bubble tea ....I believe the drinks are will always be poorly made and not taste great.

A varied menu with plenty of options, can be a bit busy at times but worth the wait and prices are in line with other boba shops.

Good but tea cups are fragile…We ordered 24 cups of tea. Few cups split soon after we left the store and tea leaked in the plastic bag…

I ordered through the Chatime app, bought a few different drinks for me and my colleagues, one of the plastic cup split in half ( the cup itself split, not the plastic seal. see photos attached) when we put the straw in and the tea leaked everywhere. I complained through the App, they ignored me for 2 months ( I also found another victim online, she complained through the app + email + Facebook + instagram yet she was ignored for months as well), I then complained to their Facebook page, they finally replied after ignoring me for another month, and told me they would not refund that drink because no one else had the same incident ( I highly doubt that since they never read the complaints from their app anyway, how would they know there’s no other complaints if they’ve never read the complaints?)I frequently buy bubble teas and now I have swapped to a different bubble tea chain, I strongly suggest that everyone should avoid Chatime like a plague, since they would blame the customers whenever there’s a problem with their own products’ quality; their customer service team takes 2-3 months to get back to you and refuses to take responsibilities when they really should.How pathetic does one international company needs to be to even refuse refunding one drink out of so many drinks that I’ve purchased? Shame on you. I regret buying drinks from you in the past and I will never visit you again.

I personally really like Chatime, their drinks are really good and refreshing! First time I went there I got Matcha tea and it was very nice, probably one of my favourite Bubble Tea places around.

Tea is generally nice and the waitresses are friendly. Thanks for the drawing I only just noticed it! 💖

BBT is nice as in Asia. The experience overall is not so pleasant. Menu is displayed on a tiny table an prices of toppings are not easy to find. Staff is efficient but not very prone to explain what you can choose or what is the best. If they could be more kind and smiley, the experience would be nicer and less stressful.

This is a really good place for boba tea. I got the mango frappe with tapioca pearls and it was delicious. There are a range of flavours that you can have. Even after a while it was still cold (which might be expected). They use compostable straws (extra bonus) and the staff were really nice! Also, its authentic and the tapioca pearls are perfect. Would recommend!

The best place for bubble tea in Edinburgh, I would say. The classic milk tea with tapioca pearls never misses - always a hit! The staff are also very friendly, and I have never had a mix up with my drink. Price value is good, especially considering the prices charged by places nearby for the exact same item (but with less flavour and/or quality!). Loyal customer now and forever.