Cross Keys in Edinburgh

Had a lovely afternoon tea and drinks at Scotts in the Mercure Hotel Princes Street. Staff were so professional and friendly they created a great experience. Dietary needs catered for with no fuss and the bubbly was brilliant. Highly recommend the view, the calm ambience and the experience. Will definitely return to try lunch and/or dinner.

Afternoon tea was very basic and not good value for money. The staff were not friendly at all and barely gave you time to finish and were clearing the table to get you out. Would not recommend going here I was very disappointed

I ordered Salmon served with shallots and prawns which according to the menu came with new potatoes. I had to put my glasses on to find the prawns as they were so tiny.There was one new potato cut into 4 pieces. Even with my glasses on I couldn't find the shallots. I asked the waitress if I could have a few more potatoes which she said would take 7 minutes to steam. I was surprised to see they charged me £2.00 for an extra serving of potatoes plus a 10% service charge was added to the bill. Shame really as it was my Birthday meal. 🎂

The most important thing to know is how to find it. We were looking for Scott's. We couldn't find it. You need to look for Mercure hotel. There is only a little sign to indicate it houses scott's.So much is about attention to detail. I think this is our first afternoon tea where teabags were used. Using leaf tea, to me elevates it from the mundane and ordinary.I don't drink tea and had a black coffee. For my second cup the waitress asked me to check it was black coffee as she was not sure the correct button on the machine had been pressed.We were also presented with another table's bill.When we had our second cups if drink the waitress, very sensibly, removed most of the debris but while we were still drinking and eating another waitress arrived to clear the plates. I would have understood if they were busy but there was only a couple of other tables occupied.The afternoon tea was very pleasant - with a lovely view. The food was tasty and fresh.One last thing. It only takes two minutes to sort your flags out so they're flying rather than wrapped.

Mixed feelings about this place. The view from the restaurant is quite nice and the food was good but the staff seemed disinterested and disconnected with the customer. The facilities were run down and although some interesting theming, there is some definite need of some TLC inside.

Poor service and very disorganized. Went for an afternoon tea and despite sending and email and phoning to book they didn't know we were coming. My card details were requested over the phone to secure a booking that wasn't passed on the staff.The food was very nice but we were left for 25 minutes after finishing with no one coming to check on us and having to chase someone for the bill, despite the restaurant being really quiet. A 10% service charge was added to our bill and honestly we shouldn't have paid that for the service received.Overall a poor experience and I don't think we'll bother coming back.

Great views and they do a delightful Afternoon Tea. A must stop of you're in town and looking to indulge.

Mid range price wine slightly expensive but food is of the high quality beautiful prepared

Great views of the busy city of Edinburgh, lovely service and great food! I had fish and chips, but will definitely be back for some afternoon tea. The cakes look just too good :)

Zero attempt at track and trace, poor service and staff not wearing their masks high enough to cover their nose. Avoid if you have any sense