Ping On in Edinburgh

If you can't be arsed to keep your outside public facing basement area clean and smell free (it stinks), I dread to think what their kitchens must look like.

The food here used to be dire and the management and staff were very rude. I recently decided to try ordering from them again, and found the food reasonably good, though bland, and the portions are generous. But out of three recent orders, there were problems with two of them. The first time, they managed to get my order of four items correct. The second time, I got home to find that instead of bean curd triangles in BBQ sauce, they had given me some chopped-up salad covered with salad cream. They refunded my money without apology. Today, I had again ordered two portions of the bean curd triangles, and when I got home, I found they they had given me some deep-fried curried thing. They told me to wait, and after a few minutes, they gave me my bean curd triangles, but when I got home, I saw that they had given me only one portion.I went back yet again. I was told that there was some complication on the website (I had ordered in person, not via their website), and I felt that I was being told that it was somehow my fault. The boss there told me he had given me two portions, which he hadn't. The one portion I had been given hadn't had its lid closed properly, and the BBQ sauce was all over the inside of the bag. They very ungraciously gave me my refund and again there was no apology.It wasn't as though they were busy: it was 5.30 and here was nobody else waiting to collect a takeaway, no deliveroo or other couriers, and I don't think there was anyone seated in the restaurant. I don't enjoy going through this sort of hassle: I had ordered a takeaway in order to have a nice relaxing evening in. That's not what I got.

Multiple telephones ☎️ kept ringing during our meal, for the very busy carryout business, was very annoying and intrusive. This spoilt our meal. Food was good.

Delicious! Chicken chow mein always amazing. Sweet and sour chicken in batter fabulous. Thanks again for a brilliant delivery. 😁

11 of us outfor a family meal really disappointed with the service, sat for 25 minutes before we had to ask for a drink.seating was very cramped so asked to add a extra table to be point blanked told no.Meal was nice but the service was absolutely shocking, they were more interested in takeaway deliveries, definitely won't be back.

Not as good as been in past. Staff were very disorganised, falling over each other. Felt as though they were throwing your meal at you. Meal was nice but had better.

This is the worst restaurant in Edinburgh. The estimated time to deliver was 90 minutes which is too long. However, it took almost 3 hours to deliver. I called the restaurant after the original 90 minutes and the call was immediately declined. 10 times in a row. The phone does not work. When the food finally arrived the delivery driver banged on the door. After all that time waiting the food was awful and clearly not fresh at all. These people should be arrested and the government should get involved. Go anywhere else for food.

Your commentswaited 2 hours for delivery. We are two vegetarians and they put one meat spring roll into our order. It was the first thing I took a bite out of and immediately spat it out. Not a good start to eating my meal. I was so upset by this it was hard for me to enjoy the rest of my meal. Everything else was correct and did taste good in the end. I would have given a high score on the food quality had they been more careful and didn't give a 17 year long vegetarian a meat spring roll. Unacceptable. and waiting 2 hours is also unacceptable.

Waited over 2 hours for delivery. When it did come was bland and tasteless also the starters were fried about 16 times before being put into box to be served. A box of overly fried frozen food. Shocking service shocking food do not recommend

Didn't think their food is anywhere close to proper Chinese food. I thought their meat tasted like those who made in batches and only take it out from fridge/freeze to cook when somebody orders fried noodles...Edible if you're not too fussy about it - they changed their recipe to cater the locals. They don't serve anything spicy / don't even have chopped chilli at all.