The Ranch in Edinburgh

Good points first.....Delivered in 20 minutes from point of order - ordered via just eat and delivery driver was very pleasant.Food arrived warm and very fresh - well packaged and decent portion sizes.The food ordered, Ranch burger and chips was 8/10, bacon jam was the only thing that let it down, not sure how to describe it, but it was neither jam or bacon!Bad points.....Asked for a VAT receipt, this wasn't provided. Upon calling The Ranch, the girl on the phone informed me they don't do VAT receipts. First of all, this is important to me as I am traveling on business and need a VAT receipt to claim this back as an expense. 99% of businessesprovide these as standard these days, so to not provide one does send alarm bells ringing, and for this inconvenience I will not be ordering from them again. I can only imagine I am not the first to experience this.Note to The Ranch - Food, delivery and customer service was almost perfect, so well done guys/girls! Please sort the VAT situation out, or at least inform customers who request a VAT receipt before taking the order, as this causes a huge headache for people ordering food when away on business.All the best,

Was pretty good, had some chicken burger or something was quite tasty chicken was cooked well and so was many of the other dishes we ordered.

I was not expecting that… finish work late, walk into some random burger place, the food it so good man, like honestly a proper good burger, plus some hottie with a proper good bum and a blowy all in one thing was some next kind of bonus

Do not order from this place - it is absolutely shambolic. We are still waiting on our food 2 hours later after speaking to a cheeky immature girl behind the counter who told us “the driver must be stuck in traffic or something, I dunno”. Phoned back only for her colleague to tell us the driver is 5 minutes away - this was 20 minutes ago. When the food arrived, the chips were solid and the burger was so dry I didn’t eat it. It was not worth the £30 we paid for it.

It's a shame really because the food is super tasty but ruined by a raw burger (not just pink) waited 20 minutes for this. They did refund me for the burger, the young girl serving people could do with a bit of training for customer service.

£6 for nothing, complete opposite of what’s advertised, my fault for being lazy and not making my own cauli wings

Ordered tonight for the first time and thought we would try a local burger joint. Was really looking forward to it but so disappointing.Took 2 hours to arrive.Forgot to send our mozzarella sticks.Instead of offering to send over, offered a refund.One word for the burger - dry.There was no sauce and look at the amount of bacon...Pro = fries were good2/5This cost £25 for 2 burgers 2 fries. Not good enough. Recommend you to go to McDonalds.

We had a really disappointing experience with the quality of the food. Sides were okay, jalapeno poppers were the best thing. Onion and garlic fries were covered in raw onion and garlic powder which was rank. The main thing...the burgers were poor. Burgers were bland and the cheese used is very poor quality catering packs of super thin slices. My partners burger had the tiniest bit of bacon and my burgers "bacon jam" is laughable. Place really needs some improvement, has great potential but needs looking at

I'll start on a high. Wyatt burger was actually very good. Cooked well and good taste. Came very well packaged, nice and hot and also not squished which was a bonus. Sweet potato fries were also very good. Somehow survived the trip home without going soggy, another bonus.Moving on to the Pit buffet. Brisket: just give us sliced fatty brisket. Pulled beef in what seemed to be sat in water was tasteless, tough to eat and just boring. Wings: undercooked, warmed in an oven (or maybe even a microwave 😫) congealed, stringy, flibbly and just not pleasant. Ribs: okay. Dry and tough but okay flavour. Mac and cheese: some pasta with grated cheese on top and a bit of congealed sauce. Slaw was good apparently though! Potatoes were mostly dry chorizo, was actually quite looking forward to the potatoes. Cowboy beans were literally a tin of Heinz with a bit of BBQ sauce, tomato and onion 🤷🏼‍♂️Free churros were a nice bonus and ended the meal on a high.I can understand proper smoked meat would be twice the price and much harder work but atleast show some of the meat some flames, LOOKING AT YOU CHICKEN WINGS. Stop pulling your brisket, give us some decent barky slices. And also stop drowning everything in sauce.Not sure if we have been blessed with epic smoked meat in the past from the likes of (maybe a few years ago) reds true BBQ etc but would not be coming back to The Ranch for the BBQ meat. 100% coming back for the burgers though as we actually really enjoyed the burgers and fries!

The burgers are sizeable and you could get away with just having one on its own as a meal. Chips are the best I’ve had in a while, crispy on the outside and soft and fluffy inside. My partner said he liked them which is high praise coming from him. Really enjoyed the food, it’s well packaged for takeout and contains little to no plastic. Even the cutlery is wooden. It is a very small place and the only seating is in the window on tall stools.