Bocadillo Bistro in Glasgow City

Came in for a take out coffee about 1.30 pm today (30/03/22). Two people seated at a table, two waiting for a takeout order and one person giving an order and paying. So , it’s quiet and there’s three staff behind counter serving, apparently. So person before me stands aside to wait with other two . No acknowledgement from staff I’m there waiting to be served but I think maybe they’re making up the orders. No , instead congratulations to younger staff member for “dealing with that “. What I don’t know - but it’s worthy of a group hug and patting each other’s backs 🤷🏼‍♀️Face masks have been pulled down at this point and no hand sanitising either. Still not even a glance in my direction- like , why do they think someone has come in and is waiting at the counter?A few minutes has now passed when another customer ( from table I think) walks up and he’s paying.No problems seeing him. STILL no one has approached or acknowledged me. Best part of 5 minutes has passed. I’ve had enough. I leave . Feeling really bad being dismissed like that. SHOCKING CUSTOMER SERVICE- retraining required there and also basic safety precautions being carried out in a global pandemic. Never got to try food or drink so can’t comment but I will not be back and certainly couldn’t recommend based on the terrible ( lack of) service I (didn’t) received. I would give no stars based on that experience if I could.

Best prawn salads ever lovely friendly staff great place.

One of my favourite places too go,staff are great ,plenty on menu too choose from. There soup is my altime favourite

Good food, friendly staff. A gem in post lock down times

Love the food, great choice. Staff nice and helpful

Absolutely amazing staff, always welcoming with great coffee and food! Good atmosphere for sitting in or takeaway

I had such a good lunch here! Affordable tasty food, with the most nostalgic cakes, but most importantly really friendly staff. A great service all-round.

Been going here since it first opened. Other places start putting their prices up and the quality of food goes down but not Bocadilo. Very reasonable price, beautifully plated and the food tastes great. Very friendly and helpful staff.

The food was really good, for a great price, although one of the staff member was really rude with us. I also work in customer service so I do understand sometimes the staff is not the happiest because of lunchtime etc, but after several try of being nice and friendly we got the same attitude from her. As the staff is the heart of a place we didn’t really enjoy our time there. I gave 3 stars just become of the food and price, but I’d never return to that place again.

The portions were bigger than expected and the prices were reasonable but the quality of the food was still pretty good.