the Place To Eat John Lewis in Glasgow City

Came here on the 13 of February and stood in a very long queue patiently ( is expected of a Sunday so that was all fine). Was looking forward to a nice pot of tea as the weather was miserable. We finally approached the cash machine to pay and the cashier was absolutely horrendous, really awful. You can tell she has a senior position as she was moaning at the girls making the hot drinks. We get to pay and we say the tea and she starts muttering something about a queue under her breath and we ask her to repeat what she was saying as she was quite obviously annoyed about something . She then proceeds to say ‘there’s one queue you know and you skipped it …’. We had not, she had even served us in the queue ( to make up for the backlog of orders). And then she said yes you did blah blah blah . Anyway she eventually begrudgingly apologised, but obviously didn’t care as she was too up on her own high horse to care. Obviously having a senior role has gotten to her head a little bit. Someone working with customers should at least try to act a bit friendly ( even if they are completely bitter on the inside).A wholly unenjoyable experience to such a nice day ..

My first visit to this cafe and I wouldn’t rush back. My instant impression was that the two ladies who were serving were very rude and unfriendly and one actually spoke really disrespectfully to an elderly lady in front of me. I nearly walked out. A smile and common courtesy costs nothing. Several reviews on here mention these rude staff members - management should be sorting this problem. All other staff were friendly and efficient.

Got to be the worst organised cafe I’ve ever set foot in. Waiting in line to be served and was summarily bypassed by the girl behind the counter and totally ignored when I challenged her. Ended up leaving as obviously I don’t fit their preferred customer profile

A group of three of us went to grab a light lunch on Tuesday 26 October. Service felt chaotic. A staff member was then rude as I tried to get some sugar which had not been offered with teas.We had a lentil soup and a New York style roll which were both adequate. However a salmon and cream cheese bagel was stale. Its replacement, a fruit scone, had not been cooked properly and/or not defrosted. I had to prompt staff to get a refund when I took that back too.Finally, the place was a tip. Staff were struggling to clear plates and crockery.Café by Benugo is independent of John Lewis. However the store suffers by association. Lewis have a much better house cafe on the first floor.

Poor selection of hot food, was offered a roll with link sausages which was only just warm and the roll tasted like it was 2 days old. Latte was 75% foam. Very poor quality for the price.

I enjoy going in there for a relaxing pot of tea, salmon, avocado n cucumber brown sandwich, side salad. Diet coke. N people watching.

Thought this cafe would have been so much better especially as its within John Lewis. Very few cold drinks to chose from and they weren't even chilled. I had a ham and cheese toastie which was far less tasty than I can make at home. My mum had tomato and carrot soup which she thoroughly enjoyed and it came roasting hot. We also shared a fruit cake which was nice. Had to wait about 8 mins though for a knife as they didn't have any. Didn't feel like a clean cafe at all. Disappointing to say the least.

Very disappointing lunch. £6.50 for A SLICE OF PIZZA which was cold 😳 (no prices visible anywhere). Kids box didn't come in a box and had a Tunnox caramel wafer rather than some healthy fruit. So over priced for low quality food and just not worth it, go somewhere else.

Just OK really, prefer the ‘Place to Eat’ cafe on the 1st floor, go there instead, far better views up Sauchiehall Street, I’m sure the cakes are cheaper down there too, service with a smile though and if you have a John Lewis card there’s always freebies on the go.

On top floor of John Lewis, accessed through main store. Hot meals, snacks and hot and cold drinks. Homemade style cakes, meals look healthy. Prices seem reasonable. Seating usually available, quite a quiet spot, good view of shoppers below. Young staff friendly, probably students.