Tubalicious in North Lanarkshire

Very disappointed Grandchildren and one little boy who was from Jersey and staying with his Gran. Went down for some lovely Ice cream shop closed....not great at all. Was advertised it was open on website.

Very friendly staff. Good prices will 100% be back

Tubalicious is always lovely. Their stuff is great but they have put their prices way up since they were took over by new management. I paid 6 pounds for two tiny tubs of ice cream. Also the crepe has gone up from 2.70 with no ice cream or cream on it to 4 00. Too pricy now. I will be going elsewhere in future.

Had a long wait last night for order 2 hrs was not happy but today the owner has contacted me apologies for last night's fiasco and would like to give me my money back and a free fresh order this is please t surprise and what I call good customer service thank you for acknowledgement and look forward to using you again and hopefully this was a one off 5/5tho for realising mistake and rectifying

Under new management.New crepes - double filled. Have any toppings of your choice. 😲Shop been newly decorated too, follow their social media, so much to see 😍

Went to the shop with my daughter to order ice cream. Sign in window said to wait outside so I did. The staff just looked at me never acknowledged us just looked wearing no ppe during this current pandemic. 3 workers and 1 delivery driver. No one offered to take an order or ask if we knew what we were looking to get. Customer service not at its best, have been before and service was far more superior back then.

Ice cream and waffle was really good but can’t say the same for the customer service , talk about rude staff 😳 if you don’t like your job I am sure there is a lot there that would like it .... no need to talk to people they way you do

A very quaint and cute place. Innovative desert ideas. 10/10 would recommend for when you're in Cumbernauld

Excellent ice cream parlour, amazing prices, food is delicious, amazing milkshakes :)

They got my order wrong, when I phoned to let them know that they had mixed it up the response I was met with a very unhelpful and obnoxious customer service.I had ordered a Nutella milkshake with two scoops of vanilla ice cream. It was changed to a toffee milkshake which only stuck to the side of the cup.When I phoned the establishment, I was told that I would have to pay for both a new milkshake and the delivery fee. I find this unacceptable considering me and my friends waited over an hour for it to arrive and I was being very reasonable over the phone.To top it off the ice cream wasn’t nice and the “toffee” milkshake was just melted whipped cream, it tasted like it had gone off.Overall I am very unhappy with the quality of the food and the customer service I received tonight.