Burger King in Renfrewshire

Service is terrible, your feel like you a inconvenience than a welcome customer. Drive thru was closed when I arrived and opened when I left, so had to go inside, another inconvenience. Staff need more training on customer service

Tried ordering something 0 help from staff . Got send to deal with the burger king app . At the end i couldnt and noone offered help so i left the shop .

Placed an order on the app... went in to collect. The girl at the cashdesk advised there was no cheese bites left and asked if I wanted to swap it for something else. I asked if I could just have my money back for those and have the rest of my order. She went away and got a manager... who advised me she couldn't issue a refund as instore has nothing to do with the app. I asked her how I ask for a refund on the app... "don't know I have never seen it done"I managed to contact customer services on the app and got help. Couldn't fault the advisor on the app.

35 minutes. Went in and with one being served and 5 waiting took nearly 30 minutes to take order, lost count of cars in drive thru. One woman serving and doing the orders yet everyone back of house. No management at all and to add insult to injury burger was cold and threw away , somehow the chips were roasting, as a regular bk customer this is by far the worse

Straight out of drive through and I was starving so cracked my burger open first bite I realised it had not been shown the microwave for long enough. It's probably because of covid.

Order was wrong, was made to feel like a hassle when I asked nicely and politely for it to be corrected. Only to get home and realise that some items were still missing.

Not sure why they have went cashless and it's card payment only. My daughter wanted to buy her sister a treat with her birthday money. I get during COVID but if the restaurant is open normally again then surely payment via cash should be excepted.

I will never use Burger King again, My delivery arrived cold with missing drinks.I ordered 2 large Bacon double cheeseburger meals and they certainly weren't large as half the chips seemed to be missing too. I tried to phone to complain and despite a good many attempts no one bothered to even pick up the phone. In my opinion a very badly run restaurant, I would advise anyone wanting a burger to go elsewhere.

Absolutely shocking and appalling service.I went to Burger King in Linwood this evening with my partner and 2 kids.Upon entering Burger King all the tables were disgusting and had to be cleaned by myself.I then proceeded to order myself and my families order but when going to the counter there was no system or process with confusion who was still to order/who had already ordered.After a lengthy wait as staff didn’t know who had ordered already either I placed my food order and proceeded to wait at the counter.After a 20minute wait and watching staff clearly not have a clue who’s order was who’s or who’s order they were still waiting on I was asked on 3 separate occasions what my order was to be told they had shouted but I hadn’t came up for it which I had to explain I hadn’t left the counter and this was a lie.Finally after receiving my order after 35minutes in a so called “fast food” restaurant, the food was not great and didn’t taste fresh but like it had been microwaved (this infact happened to another customer who witnessed his food being microwaved).My juice was not great and informed staff the gas needed changing which never happened either.Not an apology or offer of kind gesture given.Just an overall horrendous experience and such lack of customer service.No wonder people go to McDonald’s.

Visited today with the kids and although the place was very quiet it took 4 attempts to get our order right.Seems they are too focussed on getting the take aways sorted before people who are dining in. I used to enjoy Burger King but zero customer care( not even an apology) and just felt really chaotic and not a nice experience at all.The gas in the soft drinks needed changed as we where all drinking soda basically and had to get these changed too.Basic manners missing and will not be returning.One very disappointed ex customer..James Green