Starbucks Eastgate in Highland

Fiona and the staff at eastgate shopping centre are always so friendly, even at 8.30 when I'm in for my daily coffee fix. The lovely American lady (sorry I forgot your name) is always so cheery and makes me feel like a very loyal customer remembering my name, drink and even plans for the weekend we have discussed during the week. The service is exactly the same if you go in during the busier times during the day and at the weekend. Great service and great coffee!

Come by regularly, always great service, food and coffee! All super friendly staff!

Lovely, bright and friendly staff who make amazing coffee. Always a highlight of my day to see the team

Small cafe inside Inverness Eastgate centre. High prices.I have got medium coffee latte and cinnamon swirl bun. Both taste just medium, nothing special. I expected more from Starbucks empire.As you can see on the photo, the coffee is not poured neatly with a bunch of splashes on the cup.Medium sandwich in fridge with taste 5 cheese cost 4.45£. This price for what? It is gold cheese?

Such a friendly coffee shop, staff are always friendly and happy to help, my experience with Caitlin is she is always so knowledgeable on there products and always chatty and helpful , Fiona even brought our coffee to our table. We will be back soon

Nice experience I had a large coffee and an almond croissant. Firstly the staff here were working really hard and never stopped once while I was in there so I hope the manger appreciates their work.My coffee was great and would come back here.

Such a lovely coffee stop. Staff couldn’t be kinder and they pay attention to details. Store is always clean.

The staff in this branch are always terrible and rude. The other branches in Inverness all seem to be friendly and serve good coffee, don’t know if this one is for the Starbucks rejects or not..Craig in this branch was particularly rude and spoke to me like a piece of dirt. He shouted across the cafe telling me to put my mask up, when his colleague stood next to had his around his neck… double standards

Popped into Starbucks Eastgate for a bite to eat and cup of tea having just arrived in Inverness after driving for 5 hours.The place was quiet, no one in front of me in queue and I stood and stood and stood!Bearing in mind there were 3 people “serving”behind counter I began to think I was invincible. No greeting, no smiles from staff until I eventually asked, if I was standing in wrong place! No, said one doing something with lots of stickers (no name badges)…..we’ll be with you shortly! No apologies for my wait, no interaction with customer. The girl without apron and flicking her pony tail around near the food appeared to be attempting to prepare for closing shop!Sure enough after I sat down at 4pm, the other guy went round tables asking anyone would they like free cakes as they were closing!It is now 4.15 with no cakes left on display, yet customers still arriving….oh and they’re mopping the floor!Maybe this is how Starbucks operate, but certainly not conducive to a welcoming, relaxing environment.

Was a lovely coffee and delivered to table, fabulous service and great banana bread