Queens Hotel in Shetland Islands

Full on Fawlty Towers but we loved it

Excellent rooms with very friendly staff. The food for breakfast was amazing. Compliments to the cook

Not good no restaurant or bar room only very old.

Not fully open at this time, but although decor is dated is is very clean and pleasant. Mine host Harvey is very friendly and can't do enough for you. Here's to all the success that can come his way!!

The Queens hotel has the best setting of any hotel in Lerwick. The impressive brick building lays right against the sea. Which is why it is such a shame that it's in such a sorry state. It is clear that the owners have given up. The bar and restaurant are closed "until further notice". So many people I spoke to were disappointed about this that it cant be for lack of potential trade? Make them nice and people will come. The room was awful; the shower was so stiff that it took an age to change the temperature from scorching hot to freezing cold (apparently these were the only two options), the mattress was terribly uncomfortable and leaned to the left! The wifi was unprotected so didnt feel very secure. The comment card filled out by the guest before was left filled out with email address and all and left in the room! I even put it in the bin and found the same one back on the desk the next day. If I breached data protection in this way at work i would loose my job. The only redeeming feature was the lovely woman on reception.

I had a lovely room on top floor. Staff were very helpful with bags etc.The breakfast was excellent. Great location.

Although it is clean, it is very tired, peeling walls, mould on the bathroom ceiling. Apparently it is for sale, will need a lot of refurbishment. Restaurant a d bar are no longer open. In decline.

Lovely location, amazing views from some of the rooms, breakfast was good but the hotel needs updating. New windows need to be put in to allow guests to open them for fresh air. Floors and bed creak so every movement is heard.

Stayed for two nights. Hotel is in a fantastic location and it was fairly clean in my room at least. However, it is very basic and when the basic things are not good, then it becomes a sad experience. The wifi was excellent in the hotel, which is good, because it was often difficult to get a phone signal in that area. In general most of the staff was friendly and helpful.We arrived before check-in opened, which I presume is common for business travellers, and had to get to a meeting. Because we had to leave and couldn't wait for the check-in to open, we were offered to leave our luggage in front (!) of the reception desk. We didn't and took it along in a car again. I don't think anyone would have made off with it, but it would have been very inconvenient for other travellers. When we then checked in later, we got rooms on different floors. I was in 242, which was up close to the roof with a view of another roof and nothing else. Too bad, as the hotel has nice sea views.The room was warm and clean, but also very tired looking. Bed was wide but quite short and my feet stuck out unless I was on the diagonal.Very small cheap tv, which had a very annoying sharp flashing blue standby light. During my stay I found out that the shower holder was broken and that the window could only stay open when propped up by something. I reported that to reception and they promised to fix it, but it was never done. In fact the shower head holder was put back in place during cleaning, but fell down again, when I used the shower. I also had trouble with the electrics, which only worked partly unless you got the card in the switchbox just right. Coffee and tea selection was ok, but digestives instead of biscuits was a bit of a letdown. The fan in the bathroom wouldn't run without the card in the switch, so the room became rather humid after showers and I couldn't keep the window open.My colleague had a room on the ground floor straight on the water. 224. Beautiful view, but she also had mold in the corner of the room. She said it was quite cold.Breakfast in the hotel was at best average. There was the usual stuff, but none of it of very high quality. The coffee was pour yourself filter coffee though there was a fance coffee maker in the room. I'm happy that I wasn't vegetarian because the hot food was not kept very well apart. There was some fresh fruit, but apples were unwashed and bananas were green. There was a bit of grapefruit, i think, for yogurts. Staff was friendly, but some of them weren't very good at keeping an eye on tables to clear plates and rubbish when needed.The hotel has a bar, but it didn't look like a place I'd visit as a non-local, so can't comment much on it. Typical Tennent's based beer selection.

The hotel is a nice place. The receiptist was more than polite and answered all questions that I had. The beds were alittle harder than I would of liked them to be. The pillows weren't as soft as I was hoping but overall it was a comfortable stay.