Masala Spice in Barnet

Cuisine: Indian

Where is Masala Spice?

🏠 171 High St, Chipping Ongar, Ongar CM5 9JG


Opinions

·

Great service beautiful food

·

Brilliant Indian restaurant. I went there with my friends last Sunday. The staff were very nice and their food was delicious. I would recommend it to my friends and family.

·

Superb Indian. Very friendly staff. Going back again tonight with all the family.

·

Have ordered takeaways from this restaurant quite a few times in the past and food has always been adequate, however after my mum and her friends experience last night eating in the restaurant, none of our family or friends will be returning.My mum and her friend visited last night and when receiving their bill found that they had been charged £9.00 for two soft drinks, one small Diet Coke and one ribena and soda water.On questioning this, it was ascertained that the Diet Coke was £2.50, meaning that the ribena and soda water totalled £6.50 alone.The waiter and owner/ manager argued that it was £6.50 as it was a 'large' one.A) when ordering they did not get given the option for a large or small (they were just given the drink in a pint glass when it arrived), and B) Even if it was in a pint glass, that may mean that the price is doubled from small (£2.50) to large (£5.00) at the most surely..... (!) so where does £6.50 come from?! This is just a ludicrous amount for a ribena and soda water which they stated repeatedly in no uncertain terms.The manager then presented the drinks menu pointing out that a soft drink is £2.50, therefore they had been charged over double for a larger drink, despite not actually requesting a larger drink. (£6.50).They then proceeded to justify their position by showing them how much half a pint of king fisher would be, compared to a pint, which again my mum and her friend pointed out that that this logic regarding alcohol couldn't really be applied to a soft drink?!Anyway, they stated what they were prepared to pay which was for two soft drinks, and the waiter said, "you can't tell us what you're going to pay, you have to pay what's on the menu". It was again pointed out that this was NOT on the menu and that they're making it up as they go along. You cannot serve people a soft drink in a pint glass and then decide you'd like to charge them £6.50?!My mum and her friend paid after some argument, said they were very disappointed and left. At the door as they were leaving, the manager/ owner tried to take their bill back from them after they said they might post it on local pages, and as he was unsuccessful then shouted at these two women as they walked down the street, "don't come back!"Absolutely disgusted to say the least. The argument got really heated and this is just so unprofessional. There were other customers eating in the restaurant at this time which the staff seemed unconcerned about.

·

My wife and I went on Monday for our wedding anniversary meal, clean, tidy, great service and superb food, and the bonus of being very reasonably priced. After trying the others locally, we've found that Spice Masala is far better than the rest... We'll definitely be back

·

Ordered food at 19:00 this evening and still no sign of the food delivery. The customer service is appalling. I waited until 8 and then called few times every time to be told that the food will arrive in few minutes.Now their phone is permanently engaged.Don’t bother ordering if you actually want to have the food.If they said they couldn’t deliver I would have ordered from someone else.Never had such a bad experience of food delivery.

·

Very poor customer service, been going here for a few years now but used to ignore the customer service as the food was lovely but the last two times it was so bland and the rice was watery, not impressed! I phoned them up and they didn't seem to care which I find appauling as during this pandemic im pretty sure they would need all the custom they could get ?! Never going here again, rude staff and very poor food now

·

Amazing food!!! Excellent quality great portions Excellent service and fair prices. Clean and tidy and easy to read menu. Can't find fault tbh.

·

Visited Spice Masala this evening with my better half and my mother. I must say this is our second visit to Spice Masala and we have enjoyed both times.The food and service has always been 10 to None!! Perfect!!The manager there is excellent!! Hilarious and very entertaining and one of the reasons we returned.This is definitely one of our favourite restaurants for an evening out!

·

Friendly helpful staff. Wonderful food from a menu filled with all the classic dishes you'd expect but with some you don't normally see. I tried the Bengal Green Chicken which was packed with flavour and a nice kick of heat. Prices are reasonable too, will definitely go back next time I'm in the area.

Leave a comment:

Frequently asked questions about Masala Spice:
If you have any questions, you can contact Masala Spice by calling 01277 369790.
In Masala Spice they specialise in indian cuisine.
90 customers of Masala Spice have given it an average rating of 4,3.