Glasshouse Restaurant & Bar in Bexley

I was quite disappointed with the services I received at this restaurant. My self and my husband are quite Jew to this area but we tend to see that the people from within this area are quite racist. My husband booked a table. Upon arrival, the waiter asks if we have booked we confirm, she walks off without telling us anything so I assume I’m meant to follow then I realise she was walking to the manager. So I had to stop. The manager then comes back to ask whether we booked, doesn’t ask what our names are to confirm the booking. Suddenly looked like there were no table for us. So he places us in the putter glass area by the door, a space that was very tight when he knew we arrived with our 10 month old child in a car seat so we won’t fit and we can’t be by the cold. We were offered a wine menu and we asked if they had cocktail as we don’t drink alcohol, waiter asked the manager to see us. So managers comes and ask another waiter to remove all the wine glasses from the table. It’s not the fact that it was done, it was the tone used when he asked. It was like we were annoying. We ordered our food because it’s Valentine’s Day and we don’t want to spoil our night. I ordered Lamb shank, lamb shank arrived bony no meat around it. Wish I took photos. My daughter was behaving like any 10 month old bby and they made me feel very uncomfortable. We then asked for a bill. What I liked was that they gave roses to every couple, when it got to my turn, they left me out. So I asked if we didn’t qualify for it. She said this is what sad handed to her by the manager. She returned to the manager and I saw him making hand gestures as though he refused. Eventually the waiter came with a rose. I felt like I had forced to have a rose So I asked my husband not to pay for the discretionary service charge as they didn’t deserve. When we refused manager came demanding saying it was staff salary and it was stated that you had to pay, I said no because it’s said discretionary on the menu meaning choice. He shouted at me and said I won’t argue with you. And walked off. We booked our cab and left. Completely rude and out of order. This is why you don’t see black people at these functions. Who wants to be treated in such manner. I will not be going back and wouldn’t recommend. It’s so easy to see their behaviour. Look at how they’ve even ignored my review but replied everyone else. I guess I don’t need to say much

Quarterly we have a family meal, taking turns in choosing where to eat. Our turn we took a risk and chose the glasshouse. So very glad we did. Lovely unhurried restaurant, pleasant ambiance and fantastic food. Our waiter made the evening, understated dry and funny. All in all a great night out.

Very disappointed by the meal . Had fresher food from icelands . Staff stressed . Mojitos tasted different everytime and wasn’t tthe best . Maybe less tables and more attention to detail especially to the quality of the food . Won’t be returning .

Normally a lovely place to eat, but yesterday we walked out in disgust due to lack of organisation and rudeness of the Owner. We had to wait outside in the cold with my mother in law who has cancer, as the first sitting guests refused to leave on time, some people for up to an hour, tables hadn't been cleared, then waited for drinks. Disgusting. Won't be going back.

Never been so disappointed over my visit to this restaurant. We were a party of eight booked for 3.30pm today Christmas Day. We were asked to wait outside for one hour in the freezing cold . Then someone else was sitting at what should have been our table they had to move having already handled cutlery etc and pulled crackers ,management were not happy when we asked to replace with new cutlery etc. We were sitted by an door which was continually left open with many people still wait over two hours to be sitted. Having been seated we had to wait ages for our starters, which were preordered eventually they arrived but not all at once had to wait ages for the complete order. Many people were arguing all around us owing to there being no tables for them . We waited and waited and no main courses arrived,pre ordered again.After complaining and many more customers were fed up with the wait we were told the main course was just coming,it never arrived after another 30 minutes,so we got up and left and to be honest the management could not have cared less. Spoilt our very special family Christmas Dinner. We had all travelled a long way to be together at the recommended restaurant what a disaster. We had also all paid 20 each deposit. When we left there were still families waiting outside in the cold to be seated,some had been told they would have to wait maybe up to two hours. Now rustling up a sandwich.

We visited for the first time and had a lovely time. Service and food could not be faulted. We sat in the glass area and they were more than accommodating as to whether I was too warm or not, making every effort for our comfort.The waiters are friendly with a great sense of humour, and very professional.I had the best bruschetta I’ve ever had and the sea bass was perfect. No bones at all.Not an expensive night at all.Really lovely, was not rushed and I’m looking forward to going back.

Fantastic Italian food with the best quality ingredients. Starters; muscles were huge and the Burrata was amazingly creamy. Mains; Lamb shank was perfectly rendered and tender, seafood (scallop, crab and prawn) linguine was perfectly Al dente. All in all a perfect meal worth every penny.

Fantastic, amazing service, great outside area but heated. Love it

What a great find, a traditional family restaurant with a modern twist. Food was exceptional, loved my chicken with truffles, and good sized portions to boot. Super friendly and quirky owner creates the atmosphere of an Italian holiday.

I love this restaurant and recommend it to everyone. It's got a really lovely interior with comfortable seating. Staff are lovely and friendly, service is fast and the food is excellent. They have a good range of options from steaks and lamb to seafood pastas and pizzas. Good selection of drinks are on offer too as well as starters and desserts. They do have vegetarian options/ veggie friendly dishes as well. They also do home delivery, having it delivered doesn't take away from the taste or experience of the food at all and I've found that I enjoy having food from here delivered as much as I enjoy visiting the restaurant.