Domino's Pizza London - Preston Road in Brent

I called after 1 hour, they answered the third time. The guy told me they didn't make my order because we're out of their area, which is weird because we didn't choose the store, we put our postcode on dominos website.He said they tried to call us but couldn't which is not true because I'd have received a text in that case.

We all know this is the supply chain, Great pizza always on time. Staff was good, Like their pizza and services..

Gave us the wrong toppings on a pizza then offered a free one next time round. But this time, they had no record of this on their system. Then started asking me a dozen questions leading nowhere and started blaming me. Horrible system and service.

Don’t order anything from them. I placed an order, the app was showing me it was delivered but it wasn’t. We went to the store, where a guy behind the till told me, he was the one who delivered it but he couldn’t as i didn’t picked up the phone. (No one called me!)When i asked to read my phone number from there system he said: oh it’s your mistake because you entered only 9 numbers.I asked him 3 times to call me just to see if really doesn’t ring, when he did surprise-surprise my phone was ringing.I m working in the hospitality with customers, i know it’s not easy, but at least don’t lie , be honest and respect them.It’s unbelievable that he was keep repeating that it was my mistake and we ended up he was lying all the time. If you don’t have a driver give a call for the customer and let them know maybe instead of waiting they will go to pick up the order.Disrespectful!!!Update: the Customer Service team contacted me, they are really nice people and trying to fix everything, thank you for that!

I’m a regular customer of this domino’s branch. Despite the high demand that they get, the staff are very nice and polite.Please appreciate your hardworking team.

Just ordered 2 large pizzas and all I can say is that was yummy and as for the staff that took my order was amazingThank you Domino's 🙏😊

Never ordering from this place again had hair and cardboard shavings . in my pizza and in the box. Got into an argument and now my refund hasn’t been put back over a week now . Never ordering from dominoes again

The Chef Review: I am a regular. I have order 4 times, different times of the day and different days to be as objective as possible, my conclusion is: I don't understand why Domino's doesn't close this branch down. The food was always cold, no cheese in the middle, dry, oily and purely disgusting.

Paid £20 for a medium meaty pizza with very tiny portion of meats! Don't order here!! Don't wasted your money for a very expensive and tiny pizza, poor service! This happened twice, the lady on their phone was very rude and hung up!! Beware!

I am a loyal costumer of Dominos and enjoy each time I eat their pizzas but this restaurant has a bad management. I do not recommend to order anything because their costumer service needs a lot of training.My pizza was bad made, there was not sauce, and I claimed by phone call. Basically they hanged up on me 5 times. Very disapointed and for sure I won’t order anything of this restaurant anymore.