Lotus House in Bromley

They do have great dishes, but are sometimes let down by the quality of the food. Like prawns that are not fresh ect.. never had a problem with delivery times though.

Ordered via just eat at 9pm. Nothing at 10.30 so rang to chase. The restaurant then tell me the order is cancelled as we are a long way away and they are short of drivers. Only then do I get a order cancellation from just eat. Shocking service, will not use again.

Would give 0 stars if I could.. Ordered at 6, told it would be here at 7:20. No sign of any food at 8... Rang at 8:20 and was told it would be another hour!! Cancelled food and then read all the reviews... Lucky escape!!! Don’t bother and go somewhere else.

Ordered at 5ish for pick up, was told 10 minutes. Got home the food was cold, don't think it was cooked long enough to have a chance of being hot. The chicken was like goo, nasty. The curry well, I had house curry and there was a dribble bit of watered down curry source so it was all very cold and dry. Soon as I tasted it, it didn't taste like a normal Chinese but I was so grateful to actually have a Chinese and after paying £35 I ate it. I wish I never, I feel ill, bad belly. People avoid no matter how much you want a chinese

Still waiting for food now. Ordered at 6pm was told it was supposed to be arriving for 7:30pm.Tried calling numerous times there hasn't been any answer or update on my just eat order.Would avoid.

Food is disgusting it made me Ill after the starters , couldn't even make it to the main. Delivery was sooner then expected just 15 minutes after their opening time I suspect it was food from the day before. Really is a let down on new year's eve. Restaurants really need to start taking people's health into consideration instead of money grabbing. Tempted to report them

Ordered a meal last night, and it was really awful!!! The Thai red curry was just watery and far too sweet than I expected. It was like eating a desert than having a meal! Really sickly.The salt & pepper bean curd was beyond edible. It was just coated in salt and I couldnt even put it in my mouth without feeling sick. It should not be that salty, hardly any pepper or the bean curd was tasted, just over powered by salt.Lastly the Ho Fun with mixed veg was just bland. Absolutely no taste atall. Overall very disappointing and I definately wont be ordering again or recommend this takeaway. Appauling food. Sorry but I am being honest here.

Poor Service all round!!Placed an Order via the Hungry House App at 7:10pm with a delivery time of 8:10pm. This then changed to 8:24 pm. Called them at 8:25 and was told it should be with me in the next 10-15 minutes. 8:50 came so I called them again and was told they're not sure how long it would take. Could be 10 minutes, could be 30.Food turned up at 8:55pm!!As I'm sharing out my food, I notice that my allergy requirements were totally ignored!!I've been on hold to Customer Service for over 20 minutes now and still haven't spoken to anyone. When I finally did get through, to someone at Hungry House, they said that I would have to make a note everytime I place an order of my allergies, even though I used an App and pressed 'Order Again' to copy my exact same order!!Totally lost a customer, and I hope people read this review before thinking of ordering through Hungry House and/or Lotus House

Made an order today through hungry house at 8pm, was told it would be around an hour. 9.20 we was told it was just being sent out, 9.45 nothing called the shop and the person on the phone didn't really seem apologetic at all. Proceeded to tell me to hold whilst I hear him putting in more orders! Followed by shouting and swearing. Then when he remembered I was on the phone he left for 5 minutes he then tells me the drivers outside & I'm expected to pay full price? And take up my complaint with hungry house. Sent the driver straight back!Keep your food! Obviously not missing out on much judging by reviews!

Avoid like the plague, used to be a good takeaway but new owners have ruined it. Had to wait ages for a collection, got home order was wrong! Called up, they knew it was wrong but refused to make right as we had opened it, then they hung up! Called back, offered to collect a replacement, told me the boss wouldn't do it and hung up again! Food was lukewarm. Nasty, rude, horrible people run this place, constant phone call complaints while I was waiting, the staff were laughing, joking and swearing at the kitchen staff. This place is dirty and disgusting, owners rude I feel sorry for the kitchen staff who were getting abuse from the chavvy blokes taking the money and orders. Avoid at all cost, go to the one opposite who do a great way as much as you want dine in with lovely food. The lotus house should be closed down!