Ottoman Restaurant at Bickley Manor in Bromley

Attended a wedding reception here. The Marquee and decor was lovely. They ptovided a beautiful reception for guests as they arrived. The grounds were beautifully landscaped (great for pics). The sit down dinner was good and evening buffet options were excellent.Would have given 5/5 but The Manor building itself and bedrooms looks a bit tardy so could really do with an uplift.

Had a small private family event today for a special anniversay. In one word, fabulous. Food, ambiance and service excellant. Thank you Bickley Manor (especially Vicky for helping with the organisations). The whole afternoon went without a hitch and everyone had a great time

Love this place! I've stayed here many times and it's perfect. It's beautiful grounds, unique rooms and lovely staff make you feel far from any busy city or town. Highly recommend! Ben

The hotel was superb and all the staff we met were friendly and very professional.samantha was extremely helpful and made the booking easy the food was really good from breakfast to dinner and the bar staff were very helpful rooms were really comfortable we will definitely be going back

Thank you so much for the wonderful 'Celebration of life' for our Dad today. The service has been excellent throughout from booking the event right through till the end. The food was delicious and there was plenty for everyone with lots of goodie boxes sent home. The staff were so good and helpful throughout the whole event. The room we had was perfect for us and the atmosphere created was so welcoming. The use of the large TV for our photo USB was great and everyone loved looking at all the memories. I can highly recommend the Bickley Manor Hotel for a special event. Thank you from the whole family. Julie McNab

Our experience with this venue have only concluded. We had our wedding day here back in 2018. There was a food poisoning outbreak on our wedding day. I myself ordered and ate the pâté and so fell ill with food poisoning on the first day of our honeymoon 2 days after the wedding. Although my husband chose the alternative starter, he had to care for me and deal with the stress of the administrative side of the immediate response which was required by the authorities as part of the investigation process; this incident turned our dream honeymoon upside-down and into an absolute nightmare and, in addition to the initial agony, we have had to endure years of tainted wedding day memories.As a result of what we experienced our opinion is that we would never recommend this venue for any event.

I found the customer service poor.I made an enquiry online clearly stating all of my requirements and reason for the event, I was quoted a price and ask to get in contact if I wanted to proceed. The lady over the hone could not locate any correspondence or information around my enquiry. The enquiry process should be better organised and staff should be more informed and helpful. Nice property and grounds

Sadly we were there for a wake but the hotel looked a lot better than when I was last there. The rooms we were in were very nice, the food delicious, staff were pleasant but the drinks over the bar were very expensive.

The Manor restaurant made a small mistake when ordered through deliveroo, once notified - they resent the whole order again, with the cutest apology note and the prettiest, tastiest cheesecake as an apology, which was definitely appreciated. That is how you do customer service 👏🏼

It was my partners birthday so I booked in for an extra special night for him. Unfortunately the photos of the rooms were nothing like the room we received. It was white and cold. No extra touches at all. The toilet was basic with a dated shower that was held up with elastic. Every time we used the light in the toilet the very loud fan noise would come on and not turn off for ages. It was so depressing. We both just wanted to go home. I was not going to put a review up here but instead inform the management about our stay but when I tried to convey our complaints we were asked to email it to them and not even asked what the complaints were. We paid £130 for a miserable room.On a positive the living room and manor itself looks nice.