Subway in Bromley

It was too burnt and cut the top of the inside of my mouth

Tut Tut Subways, I know you can do better than this.I went to visit this store on the 23 November and there was no one on the counter serving.I called out twice asking if there was anyone there to which I got no response, I was waiting for almost ten minutes and due to not being served I walked out.I went to visit this Subway a week ago and as we are in the middle of a pandemic. I believe the staff need to be wearing face marks along with the customers, I came across staff members who weren't. Being a former chef we need to abide by health and safety regulations, these staff members are not. If they got a visit from the Environmental Health Officer or Bromley council, this site risks getting fined or closed down.This store seriously needs to clean up it's act.My review is exactly the same as Sain Nelson's one who had a similar experience six days ago. I am in total agreement with you.I know the photo isn't great, but at least I got better service from the photo than I got from Subway. Not very impressed at all.

How can you get a simple sandwich wrongAsked for American cheeseNo cheeseAsked for it not to be toastedGuess what....toastedAs you can see in photo 3 tiny bits of lettuceWhat a joke of a subwayYou should be ashamed

Terrible customer service! tried to tell me that it was normal for their meatballs to be tough and chewy... then confrontationally stared at us when we were leaving, terrible way to run any business and I can see why you have such terrible reviews. Will never be returning to this shop again.

I visited this branch 16th Nov at 16:15. The door was open and it was well before closing time, there were no staff serving. I could hear movement and speech in the back and I called out several times but no staff appeared. I could have easily gone behind the counter and contaminated the food etc. This is disappointing customer service especially during the pandemic. I also called the store several times in the 15/20 minutes I stood in the shop waiting for service. Would be zero stars if that were possible.

Do I need to explain how terrible this is? How can you possibly present this and be ok with it? And when I raised this with staff, I was welcomed with a bad attitude. I don't like confrontations so I will rather leave a review so they understand the importance of customer service

Had blissful lunch at Bromley. Wanted to have a heavy meal in £5 so ordered some potato veggies and a foot-long sub. Even though the order arrived after 20 mins of waiting. The potato veggies were crisp, fresh, all sauces and veggies were exactly how I had ordered. Great job done!! Kudos!!

What is even going on here? On a purely objective level, the service at this branch is probably the worst I've ever seen in a Subway. When I came here on 16/01/18, there was only one member of staff on shift, sitting outside the store on his mobile phone. The workstation was a mess with bits of salad strewn over the counter. When the guy eventually came inside to take my order, he barely said a word to me, avoided eye contact and looked like he was about to hang himself in the staffroom. How this can be considered a good working environment is beyond me.Food-wise, I was given the most ridiculous sandwich imaginable. Six pieces of turkey and six pieces of ham - way more than the normal portion size - and absolutely loaded with vegetables, to the point that it didn't close properly. Normally I wouldn't complain about this since I technically got more than what I paid for, but when the only good part of my experience came from staff negligence, that doesn't exactly lead to a good review. Even then, the bread was hard around either end of the baguette. I would have preferred a fresh sandwich with the standard amount of filling, to a stale one overflowing with piles of meat and vegetables.I have to wonder what on Earth is going on behind the scenes here. Maybe I should expect less considering this is Bromley we're talking about, but come on, sort yourselves out.

Very slow and poor customer service. The staff didn’t seem to care and were a bit rude with customers. They didn’t know what the vegan sub was even though it’s on every bus in London. They even had two posters in the shop about the vegan sub and didn’t have the proper food to make it in the shop. Horrible subway. Would not recommend at all

Actually pretty friendly PM shift staff. Helpful with my shy friend and made us feel at home. Helped fulfil a special request and the food was delicious. Very happy with our visit ! Opening times are fantastic and otherwise absolutely no complaints.