Paul - Hampstead in Camden

Friendly staff, good sandwiches and pastries.

Extremely delighted with the amazing customer service, on the 29.12 I ordered my son's birthday cake : a fraisier for 8/10 person. By mistake the collection date was on the second of January 2022. I contacted the Hampstead shop and the lady named Nicole advised me to contact the Bakery to cancel the order and to come to the store at the opening time on the 1st of January to get one. I contacted by email the bakery and they responded immediately by email and offered to change the collection date on the 1st of January without cancelling and added to my request a message on the cake. When I collected the cake, I met and spoke to Nicole from the Hampstead shop, she remembered me and was happy that it was sorted. I will definitely order again. The customer service was excellent and the Fraisier was delicious, very light and not sweet. Thank you again for your help and kindness. Happy New year to you all.

Lovely costumer serviceOrder via Uber had a big delay due to driver not available (over 45min!) the person I spoke to on the phone was very nice unfortunately didn’t get the lady’s name they didn’t have an item available and replaced it and added a couple of chouquette ( was very appreciated!) and they remade my coffee so I got it nice and hot. Thank you for the help. A happy costumer

Stopped by this week as I was looking for a cake to celebrate my partner's promotion. I asked the employee if the cake was very sweet or was it light; did it contain nuts or did it not; my partner is allergic to tree nuts (except almonds) and he doesn't like decadent desserts but only ones that are light. The employee stated that "it is pretty light and only contains almonds". My partner tried it that night and he had an allergic reaction after only being able to consume two bites as it was too sweet and rich (thankfully that's all he had). We had to toss the £32 cake.

NO STARS in autumn 2021from experience PAUL in Hampstead used to sell an authentic baguette.Went in this week,new staff,and a 'NEW baguette'.Stodge with an unpleasant after-taste.So be warned,although the branding is the same,it's not the original PAULbut a franchise.If you are aftera taste of France,and artisan craftare pride in produce over profit,you'll find bakeries footsteps away,who do care about breadand appreciate that their customers do to.

I get my coffee from here on most mornings. Lovely staff, friendly service and delicious coffee and pastries.

Love this place, ordered a coffee on Uber Eats and they delivered everything but NOT the coffee. And now to have a new coffee I need to extra pay for the delivery just because they forgot.

The baguette wasn't fresh at all. Super hard and almost no products in it. I wanted the lunch deal but apparently iced coffee is not included!!! I mean it's still coffee just with ice!!! Plus the coffee is not good at all. I paid £6.90 and that was a complete waste of money. Horrible experience.

Wide range of delicious pastries, cakes and sandwiches, the tiny doughnuts are my favourite! I've only had some minor issues: the apricot pastry was a bit burnt on the top last time around and they also forgot one item from my order but once I went back to tell them they gave me the missing pastry without any issues.

Great cakes just rude customer service especially over the phone. I simply called to reserve a cake and the gentleman made a huge fuss about reservations not being available (I reserved a cake in Jan 2021). He then proceeded to say that if I don’t arrive at a certain time (literally the time stated) the cake would be put back on the shelf. What in the cake hostage situation is going on here? To sum up, lovely cakes and horrible employees, especially in person.