Claud W. Dennis in City of London

Not all customers are equal:I've allowed myself sometime to measure my review lest I write unfairly.I have been a casual Patron for nearly 3 years being a local however during the last 3 months I started visiting around once a week for remote working for around 5 hours sometimes less.I have always felt unwelcome at the shop (a sentiment shared by another customer who's also a friend of mine) but I brushed it off as I didn't know the baristas too well.One particular morning I walked in on the phone (conference call); set up my laptop and whilst on the call one of the baristas walked up to me shouting at me in front of the customers 'ARE YOU GOING TO BUY SOMETHING OR NOT BECAUSE WE HAVE CUSTOMERS THAT ARE PAYING?!' (I was still in a call at this point). I was utterly embarrassed and bear in mind that in 3 years I have never come to the shop without spending money.Subsequent to that event I recieved a dm on my personal Instagram from the owner of the coffee shop asking me not to return to the shop as they can't host me working in their coffee shop. He went on the share rough maths of how much they could make if I didn't come. Bizarrely the coffee shop has around 1hr of morning rush hour traffic besides which it's pretty much under capacity for rest of the day hence my shock.Secondly, I spent just under £10/day and there was no notice of minimum spend for specified time or any messages informing people intending to remotely work from the shop that the practice is unwelcome; lastly I'd never observed the same treatment to a Caucasian  lady who seemed to frequent to use a remote office.My relief if any is at least my suspicions of passive aggression and the unwelcome treatment was confirmed.There isn't a problem to want to maximise your shop's capacity at all times but small local business also thrive from a level of unquantifiable loyalty from locals and viewing em solely as numbers and turnover isn't the best way to grow one's business.If you ever fall into the minority of customers on receiving end of this appalling treatment; there's a fantastic coffee shop across the road that's always welcoming 😊Update 10.03.2022Received a response on date of writing from CWD management to above review and the taste of the replay pretty much validates my feedback:According to the response:Information "Corroborated by all staff members" claims that I worked 9-5 3 days a week which is laughable. I am keen to see evidence from the store.Visit Log:Aug 17th 2021Sep 15th 2021Dec 7th 2021Dec 13th 2021Dec 14th 2021Jan 6th 2022Jan 28th 2022Jan 31st 2022Feb 4th 2022. These visits barely resemble the alleged 3 days a week.I can confirm on one occasion I finished late due to an overrun meeting which I had to finish outside (isolated incident and I didn't start the day at 9am contrary to allegation from the owner/staff). I have also attached an image that may show the supposed 4 seater 'Large table' I occupied. As per attached photos the table barely fits a small laptop and coffee hence my bewilderment at this allegation.If the team member's polite request was so polite I don't think I'd raise it; I actually explained to her that I was unable to order as I was on the phone to which she apologised for the incident explaining her reasons.I trust I have been measured in my initial review, I have only been compelled to add this portion following the nature of 'CWD management's' response.It would be helpful to avoid future recurrence to either implement appropriate signage or simply remove sockets if the staff don't want to engage in difficult conversations with customers.I guess it's easier for some owners rather than making small positive changes to dismiss a disliked review as "customers being inconsiderate of others" or refer to other local businesses by their owners as an indictment.I am keen to know if you have had this conversation with Caucasian lady with glasses who seems to frequent the store a lot more than myself.Your sincerely;Kingsley

Another great coffee at southgate Claude W Dennis. Excellent service too. I would recommend this spot to anyone in the area . Thanks and keep it up.

I really enjoy coming to Claud W Dennis. The staff are always so friendly, and offer recommendations when I’ve asked. They have so many other drinks on offer too (they make the BEST soy chai latte). It’s a lovely space to come and relax and read a book for a bit, and whoever manages the music has awesome taste 👌🏼

This is the best coffee shop I’ve visited! I love the hazelnut and chocolate croissant. The fresh smoothie is also delicious. They use Monmouth, which is the most beautiful coffee brand in London. Waitresses are so friendly! I feel that it’s my second home :)

Great little place with so much character. Have always felt overwhelmingly welcome here. Very homely. perfect for a cozy coffee, not to set up your home office and take a conference call.

Lovely coffee shop! Especially in the winter when the fire's on - it's so cosy. Staff are super friendly and they serve a great selection of drinks. Make sure you try the peanut butter brownie too!

The best coffee in Southgate and London in general. Been getting hot chocolates since 2017 until 2020. Now, unfortunately... I'm abroad and I hope to be able to drink my favourite hot chocolate in the world sometime soon ❤

Without hesitation my absolute favourite place for coffee in all of North London. Delicious Monmouth beans and incredibly skilled baristas. Great atmosphere when sitting in. Also has outdoor seating front and back which is lovely when the sun is shining.

Cozy place and friendly staff. Located close to Southgate Station so extremely convenient even for a quick take away coffee

The BEST iced cappuccino I have had in the UK! Pleasant outdoor area too 👌🏼