Conran Kitchen in City of London

First time in ages but what a great experience lovely attentive helpful staff and some really unique products. Had a really fun time here can’t wait to explore the rest of the it

Visited with a friend. on a Sunday, the shop was quiet but not empty. Upon our arrival we could see no member of staff but one security guard. We leisurely made our way through the store and ended up at the candle and scents sections - throughout this whole time we were being stalked and watched by the security guard. I had picked up a candle I intended to purchase and was walking through the rest of the scented section. After noticing that the security guard was constantly stalking us (we were not the only ones in the store) I decided to put back the candle and leave as both myself and my friend began to feel incredibly uncomfortable. As we made our way to the exit we were cornered by the security guard demanding where the box was that I was carrying, I politely told him I had put it back as id changed my mind. He then demanded I show him exactly where I had put it back. Feeling incredibly embarrassed and shocked at the accusatory manner of the request we were paraded back through the store to show him where the candle was left. After I had showed himthe candle no apology followed from him nor from the member of staff who had joined him - she too had an accusatorial look on her face. I am unsure as to why we were targeted, perhaps because we are both gay men or that my friend was asian (he later told me the security guard looked at him the entire time we were there). Whatever the reasoning I would suggest better diversity training for both the shop worker and the security guard in order to avoid making further customers feel belittled and guilty. This is the most uncomfortable I have ever felt, and we did nothing wrong.

We arrived with several other groups at the opening time on the website. We were told that the shop wouldn't open for another half an hour and that this is what we should expect given that all shops open at that time. No apology. No promise to change the advertised time. No appearance from the manager who delegated the task to a shop floor employee. How many weeks has this been going on? Long enough to print a notice for the door at least.

Brilliant customer service.I have purchased a bookshelf which was delayed for one reason or another but the customer service was so helpful. They were informing me of the reasons, the timing and checking-in. Due to the severity of the delay Conran kindly provided a gesture of goodwill to make up for it which was incredibly appreciated.I wish more companies were as good as Conran.The bookshelf arrived and is now assembled - incredibly beautiful. Worth every penny and the wait. Thank you!

Fantastic curated homewares and furniture along with little gorgeous things you won’t find anywhere else. Accommodating staff and a cafe to boot!

Coolest shop in London! Brilliant design, exquisite wares and lovely friendly staff. An excellent experience from start to finish and well worth a visit!

Very great place for home goods like candles, kitchenware, lights. They also have a good section for kids' toys. And inside the shop, there is a nice coffee shop, where you can have very light meals, soup, stews. For people with allergy, you can choose oat milk, soy milk or almond milk for your coffee. They also have some cool flavors late like beetroot or turmeric.

Very very cool place. Loved everything there and very happy with my purchases. Can’t wait to go back.

You feel like buying everything if only could effort them. Amazing products, so calmly environment.

A place for the child in you. Huge assortment of gifts and quirky objects you don’t really need but are still fun to look at and/or gift. From toys to perfumes/candles to home goods and spectacles, they have it all! Theres also an added bonus of a cafe in the corner. The staff are professional allowing you to browse without pressuring you to buy. When they gift wrap, it is done with passion and dedication. Thank you!