Spaguetti House in City of London

Excellent food and service. The staff are very friendly. I recommend it.

we had a reservation and were seated quickly downstairs.within a minute or 2 of being seated we were asked what we would like. we hadn't had chance to look at the menu so ordered wine and water.this was given quite quickly although the water ...vase seemed dirty. Starters of Calamari and brushcetta came out quite quick. the Calamari seemed eggy and the better was more like pastry. we then waited nearly an hour for our main course. We hadn't been checked on and the place wasn't wasn't that busy.we saw another table seated after us receive their mains first. I had even seen one of the waiters point out at our table to another waiter and After 45 minutes I stopped one of the staff to ask if we can get a time scale of our main. she said 'yeah' and walked off. she was then re laying tables and I saw her filling up water vases. she never returned to us. eventually food arrived. my lasagne was clearly frozen and defrosted I was so hungry I just ate it removing the burnt yet soggy...edges... we also had sautéed potatoes which were soggy. we received no check back or apology for the wait. we used the toilets and my husband said the hand dryer in the the is a bio hazard. I didn't even want to wash my hands in the ladies. the picture shows scum under the dryer. if staff use this to wash their hands then I wouldn't be surprised if people get ill. we asked for the service charge charge be taken off which they did. Staff were not bothered and non attentive. My husband even told the waiter at the end about the bathroom issue and she just said OK, here's your receipt. thing Is with these places is they are in a busy part of of where they will have constant footfall so will always be busy. it won't matter about my review to them and it won't affect their business. food is over priced for something that comes out the freezer. wouldn't attend again but I'm sure it wouldn't be a loss to them and wouldn't recommend.

Really busy place , but the service was so quick. Welcomed with a smile and served with tasty food. Some good offers for 2. The Spaghettata carbonara was sooooo good! I will be going back for more.

Really enjoyed my experience. The spaghetti portions were very generous and the chef made a special green salad.The place was full so do book a table as many people off the street could not get tables.Staff were a bit slow to take orders but friendly nevertheless.

Spaghetti house is part of a chain of fast food restaurants. We ate here lunch. We were not too impressed by their offerings. The portions are very small and lack anything surprising elements or being tasty.

Fantastic. I didn't catch his name, but there was a lovely waiter tonight (26 November) with dark hair, glasses and two hoop earrings, that helped with our dietary needs, no dairy or gluten. I'd recommend this place to everyone with allergies / choices. Fantastic service. Will be going back

Waiting at the entrance the staff would see us there but ignored us to the point where we felt like going somewhere else. As we were thinking of leaving we eventually got told 5 minutes wait.After the 5 minutes we had a table, the drinks we wanted were both out so we had to order something else. As for the food, it was pretty fantastic, the pizza and the lasagna were both delicious, very enjoyable.If the drinks were in stock and better communication from the staff I'd have rated 5/5.

The pasta was good but nothing special. I had to use a bit of salt to make it more tasty. The place was nice and waiter were friendly. The price for a dish was way too expensive, approx. 18€ for a very simple pasta with pesto. It is a very good place for solo travelers though. I would recommend it but do not expect too much for what you pay!

No acknowledgement when waiting for a table, left guessing whether we will be seated and how long. Rude waiter, replies constantly in Italian, unless he likes you and wants a chat. Dirty glasses and how someone can pick up and serve a chipped glass with a crack through it is beyond me. However the food was nice and would have got 4 stars, if the staff were friendlier Asked for the service charged to be taken off, but still tricked into pay it, so double check your receipt.

Really lovely food, which is especially rare for a chain restaurant. However I have given 4/5 as the stairs were quite unclean, one of the staff was very hungover during serving, and they refused to provide a small portion of a main pesto pasta meal for my son (which makes me think it’s not freshly made?!), which wasn’t a problem just odd. Recommend the food, and have been here a few times over the year just strange experience today