TGI Friday's - Haymarket in City of London

So, Matt with the Merc hat saved this from being a 1 star review.Table of 4 booked in at 1930hrs. We arrived at 1930hrs to be told we have to wait outside until our seating time.... Which was 1930hrs... Made no sense but we're soon allowed in and told to sit at the bar and we would be called over.Half an hour passed and we think we've been forgotten as other people came and went from the bar so a staff member was asked and we were advised our table will be ready soon. Another half an hour and Matt noticed we had still not been sat so worked his magic and we got our table. A round of drinks as an apology and away we went.So an hour's wait for our booked table but was sorted with free drinks, so that's why it's not a 5 star review as otherwise it would have been.The food came out quickly and was very nice.I had the inferno burger, tasty!The wife had something vegi and she stated it was very good. Ribs - gooood :)The Smores ice cream was very nice, although not sure they were melted.All in all, without the wait this would have been a 5 star review and top marks to Matt to looking after us.

Had a great birthday meal yesterday. All the staff were very friendly and polite. The food and cocktails were delicious. The food and drinks were served quickly as well. I would definitely recommend eating here.

Portion & plate size has gradually gotten smaller over the visits. Never had a bad experience when I’ve gone , sesame chicken is a top choice I’d always recommend. Burger was average nothing special . Decent restaurant food, does the job , nothing super special.

I would give no star if I could but one star is the only star in the whole restaurant which is the guy serving at bar. It so disheartening to see how such a good restaurant can go down so badly.I went to the restaurant on 11th December to celebrate my kids birthday but that was my mistake. The whole experience was so bad it literally spoiled my evening.To start with even after booking in advance we had to queue up in rain which I could understand as it’s busy time and staff shortage but restaurant was relatively empty. We had to wait for food for nearly 45 mins and when it arrived it was all cold, took me 15 mins to find someone to tell about food once they took it back it took them another 25 mins to get us the food. It took nearly 20 mins to get a drink and every time I have to leave my table to find someone giggling at the back of the restaurant. To make it worse they billed me for all the food twice and to correct it took them another 20 mins and 3 calls. When I asked to speak to manager the lady went to get the manager but never came back.It was not short staffed and very busy it was just no one was keen on working and as if they can’t be bothered.Seriously will never ever go again or suggest anyone else.

The service was kind of slow, but otherwise very welcoming and the food was good

I was really disappointed with the food. My medium steak was very well-done to the point that it was charred. Replacement steak was still not medium either but edible at least.One of the waiters who served us was an unhelpful smart-mouth.One of the waitresses got sticky sauce on my coat. I saw her do it but she must've thought I hadn't. That's the only reason I can think of why she didn't say sorry.Had a table reserved but still had to wait 30 minutes to get in.On the upside, the cocktails were pretty good and fairly priced. Shame about my food.

Now situated just next to the Odeon in Leicester Square, this TGI is a large jndoor seated restaurant. We were greeted quickly at the door and seated with directions supplied to the toilet area on route. A clean and well equipped table was given and staff were friendly and quick to attend to take orders. All confinements are already on the table and most were filled to the top and clean. Staff were polite and pointed out what food was unavailable. Food arrived quickly, was hot but not piping hot. The food has a good taste and the quantity of food supplied was sufficient for the price. Prices are reasonable for central London and it appeared you got a fair amount of food for your money. When pressed for a receipt, it arrived quickly and payment taken without delay. TGI always offer a good menu with plenty of selection and there’s always something new to look at and choose. Overall a good visit, reasonable prices and friendly staff

Great service from our waitress, good food and good atmosphere. Portion sizes have definitely gone down in size since previous visits. However will definitely be back in the future.

Great service, staff always happy to see customers. I've come to this specific restaurant more than once - just because of the service.They do the best Oero Milkshake on Earth - 100%!!!

Hi have been hear before and was good, this time was not so.Booked 3 days before going as we had 2 wheelchair users with us, got there and the table wasn’t ready, which was disappointing as we had pre booked, they took 10mins but cleared a table that was suitable, it seems in Leicester Square the restaurants don’t allocate you a table but take your booking and panic when you arrive.We weren’t offered disabled access via the exit, so had to go up step to get into the restaurant.Then the 10 min wait for a table, definitely not enough staff on.Then a near 20 mins for a staff member to take our order , even though we had been ready to order our food for 10mins, i ordered the half rack of Ribs and my wife the Garlic and herb Chicken, the salsa dip was hot and had a kick to it that wasn’t advertised and 4 kids meals.These came fairly quickly, but the size of my ribs were quite small compared to a harvester , £15 for this dish was about £4 too expensive , 1 kids dish was not available.The staff were very polite and friendly .Now coming to pay my bill was a nightmare, tried for 20 mins to pay as was due to take the children to see Mary Poppins, 2 staff members said it was the system that wasn’t working, so they finally got a manager over, i asked what was the problem was and I could pay cash if it helped, this helped, I was honest and told him all of our dishes and and drinks, he did redeem himself and gave us £20 off the bill for being so honest.The food was ok , but would only return with out the children as the disabled access isn’t great and the booking system obviously doesn’t work properly.3 stars due to refund of money and polite staff