The Rubens at the Palace in City of London

We had a lovely afternoon tea here. You will find different dietary options when booking and they even offer an option for children: prince or princess! My son enjoyed the afternoon tea, and he loved the Nutella and PB&J sandwiches! We were lucky to be there when the pianist was playing live.

I am just home from a wonderful stay at this hotel. Nothing was too much for the staff - asking for assistance with my double pram, luggage, room service - everything was FAULTLESS! I travelled with 3 children aged 10, 3 and 18 months. We tried the pastry experience, which was just wonderful for all ages - especially as they were all able to meet the pastry chef herself! The Prince and Princess Afternoon Tea for the children was beautiful and, again, a fabulous experience - they really did feel like royalty (as did I!). The suites we stayed in were kept exceptionally clean and the beds were so comfortable! A special THANK YOU to Maisie, Tony, Aaron, George, Junior and Sarah (Pastry Chef). It truly was a magical stay. I will certainly be back (this is the only place I will now stay in London!)

We had afternoon tea today (12th Feb) and it was such a great experience! My wife booked this as I'm on crutches so we couldn't do too much and I'm glad she did as we really enjoyed ourselves. ALL the staff from the concierge to the servers inside were very attentive and friendly, the pianist was really talented, the sandwiches and cakes were really, really good. We went with the halal sparkling afternoon tea and the hotel was very accommodating. My wife asked for a window seat and that's exactly what they gave us! We would definitely come here again and recommend this to anyone who is looking for a nice relaxing afternoon tea experience.Side note: please don't do what my wife did and walk out without paying. Although they take your card details during booking for a deposit, you still have to pay the remainder on the day! (I'm the one that usually does all the bookings wherever we go hence her oblivious-ness)All in all, a really great experience and thanks to everyone working there today.

We went for bottomless afternoon tea, food really not great, sandwiches had poor quality fillings & scones and cakes were terrible. Couldn’t believe it was just over £200 (inc service) for 2, there are so many amazing places to go for the same price. The only redeeming feature was that the service was very friendly. Would definitely recommend going somewhere else.

From start to end, our stay over Christmas 2021 was a delight! The entire team was incredibly helpful and welcoming and the doormen were fabulous with lots of helpful suggestions and always able to get us a quick taxi! The rooms were lovely and super clean! All the restaurants were excellent, but Afternoon Tea was beyond compare! We highly recommend The Ruben’s for your future stay!

In December we had the pleasure to have Afternoon Tea here. The atmosphere and experience was everything we hoped it would be. Our waitress Gabriella was superb and was so kind and attentive really added to the our whole experience.

We had such a wonderful time. The festive afternoon tea was amazing. We had a warm welcome, great service, top quality food. Definately worth the cost. We can't recommend this experience highly enough. Top points all round and extra thanks to Oliver for looking after us so well on my partner's birthday

Great hotel! Customer service is second to none and always happy to cater to any special requests. Only stayed for the 1 night but thoroughly enjoyed the entirety of my short stay.Would definitely recommend for anyone wanting to stay in a higher budget hotel in London.

Extremely professional and polite staff. Very helpful from reception to housekeeping. The decor in the main reception rooms is old world charm.However, our room, a superior king room was not what I was expecting for a 5☆ hotel. The facilities were more in keeping with 3☆ establishment. The only nod to luxury was the bedding and towels. No fridge in the room shabby furniture and carpet. This room must have been missed off the refurbishment list. Maybe they have certain rooms they keep for the tourists?The breakfast was very good and we appreciated the air conditioning.

Lovely hotel, really good centrally located, not far from main bus route, we normally use the tube, but bus was easier. The beds were super comfortable. Asked for extra tea milk and sugar for the room which was immediately supplied. Clean hotel. Very nice friendly staff. Would book here again in an instant