The Warrington in City of London

Great bar, but terrible service. The most disrespectful manager I ever met.

Very interesting building, lovely bar, clean fresh rooms

Pretty place, with lots of locals and... Americans. Great service now they reopened after the lockdown renovation. Good beer, haven't tried food, yet, the kitchen is waiting to reopen. Plenty of outdoor tables and friendly staff

Really disappointing trip to the Warrington today. My wife has been house bound for 2 months following an accident, so we were excited to get some family time out of the house. We ordered a few starters with our drinks, including a red peeper houmous with flat bread.When the dish arrived it was clearly wrong, it appeared to be melted cheese and tomato on baguette. I told the waiter that we had the wrong dish, but he insisted it was right. I complained twice more, but to no avail. As a 4th attempt to rectify the situation I took the dish to the bar, and showed it to another staff member, who also dismissed me saying the dish was correct, and that the tomato was red pepper, and the baguette was flat bread. I asked where the houmous was, as was told that it was under the cheese. I pointed out that the menu had no mention of cheese, so it had to be wrong, but was told that I should be happy that the cheese came as a bonus. Other customers agreed with me that I had the wrong dish, but the staff were absolutely insistent that it was correct. I was told to eat the dish as the matter was closed.Despite the fact that I stayed very calm and polite, my wife had decided that I was making a scene and an argument ensued, the gist of which was that I had somehow ruined the day. Before returning to my table, I asked to see the chef. I was told the chef may not be available but they would mention the situation to him/her Shortly afterwards the water returned and (without any apology) and told us that we were actually eating a pizza not flat bread.I asked the waiter if he know what flat bread as, and he said no. As an aside, the reason I was so insistent that we got the right dish was that I have spent several months on a health kick and have been avoiding processed carbs. Given it was a special occasion I had decided to indulge a little with a treat. Getting the wrong dish, especially one that was nothing more than copped tomato with cheap cheese simply did not cut it.When the dish did arrive, the red pepper houmous was both decent and generous. Unfortunately the flat bread was nowhere to be seen (replace without explanation with ciabatta), but at least it resembled what the menu said. The 2 pictures attached are the original and replacement dishes. Had I ordered the pizza, I would have been disappointed as it was a very basic dish (and frankly not a pizza) but I would not have sent it back.Its quite a shame as the Warrington has always been a decent pub. The architecture is exceptional and on my many previous visits (0ver the past 30 years) we have always been treated well. I don’t mind mistakes happening, that just life. I do mind when polite request to resolve mistakes are dismissed. I strongly suggest the management take the time to educate the staff on both basic customer service, and to recognise the food they sell.We ate in near silence and left. I’m not sure how, but apparently this was all my fault. I look forward to spending money with the neighbouring pubs in the future.

Rich, airy atmosphere; spacious and refined but homely; great to watch rugby in winter!

Disgusting customer service we book for my grandmothers funeral I’m disgusted at the venue I will never book here again bar staff was rude also we paid £500 for food and was given sausage rolls and sandwiches I’m appalled never book here

Beautiful pub, nicely decorated, ok prices.Slow staff, gave me a dirty glass, leaking toilet.Mulled wine for £7.50 a glass?

The staff are always polite and friendly, but if you advertise on your website, Google and more importantly - on the chalk board outside that you're open until a certain time (i.e. 11pm Monday - Thursday), probably best if you don't tell people that the pub is closed at 10:35pm and refuse service for a walk in pint? That or change your advertised times and stick to them. Whilst management reserve the right to pick the hours, it's poor show when the locale come to expect a business to honour its core hours advertised.

A Lovely Pub with amazing period decor. So sad that it was so quiet. Very pleasant staff.

Went to the Warrington Hotel with some friends as it was opened for the first time recently. Had heard alot about the Warrington as its a very famous pub in London. We went inside and the smell was awful, very damp and dirty furniture so we decided to sit outside. The beer we ordered tasted funny so we decided to leave. If only the inside was clean and had new furniture this place would be amazing.