New Moon in Croydon

If I could give zero stars I would. Food is not fresh and smells awful. They sent the wrong items and I called to complain and the lady hung up the phone on me, tried to call back and they wouldn't answer, what happened to the customer is always right? I literally threw everything in the bin because I wasn’t going to eat it after all that.I would avoid at all cost. I'm looking into escalating this further to Croydon Council or whoever because they shouldn't be allowed to be serving food in such manner.

This restaurant gave my order to the Uber driver, the Uber driver never delivered the food to my house and I tried getting in concat with the restaurant 3 times and they never picked up the Uber driver was from Uber eats I don’t recommend you guys getting food from this place just because of how unprofessional they all are

DO NOT EVER ORDER FROM THIS RESTAURANT. IT IS NOT IN HOLLAND PARK AS ADVERTISED ON GOOGLE MAPS. CUSTOMER SERVICE ATROCIOUS. NOT GIVING REFUND AND ESCALATED VIA CREDIT CARD COMPANY. ****TERRIBLE REVIEWS PLEASE READ THEM ALL AND DO NOT ORDER FROM HERE****

Extremely rude and disgusting owners. They’ll be rude to you in their native tongue and hang up on you even if you are a trusted customer. Customer service skills suck.

Avoid ! The food arrived very quickly and it did not taste fresh. The fried squid was stuck together, the mushrooms in the mixed vegetables dish were not cooked and a hair was in my food. Only dish that was ok were the mock duck pancakes. I had to throw most of it away to avoid having a dodgy belly !I wish I could get a refund as it was highly disappointing!

On 12/2/21 - Ordered food at 7:45 - with a delivery time of 8:30. Time came and went with no update from restaurant for 20mins. Update was demanded via JustEat app. Restaurant then claimed a delay stating that its on its way to arrive at 9pm. That time also came and went and I never received my order.The restaurant not only never delivered my food but also refused to refund my money back. Food was ordered via JustEat who have been made aware of the situation and will be investigating the reasons for this Disgustingly Poor business practice. I eagerly await for the results of said investigation.Order at your own risk - if I could give it 0.25 of a star I would.

Don’t order from here they gave me old food that wasn’t fresh looked like it was there for weeks my special fried rice had something weird inside that. Look like snake won’t recommend this is the worst Chinese I have ever had in my life . Avoid they should be. CLose down immediately this place is a disgrace please don’t order from this nasty place absolutely shocking if I can rate them 0 I will close them down immediately

Horrible customer service, received the wrong order i called to request the correct order I was told on the phone that the drivers are busy so I should keep the food and I will be able to receive two free items at a later date. I asked the person to make a note of this on my file on the system he said he would. I then called back 4 days later to claim my free items and they said they know nothing about this and also refused to refund my money for the order they got wrong in the first place. If I could give them no stars I would.

Avoid! Really Bad Food! But whats even worse is they don't even care that food is not edible. See 2 photos below for proof!

This is a lovely little intimate place to eat. The food is very well prepared and very tasty. The staff is very helpful, and our party of six had a lovely time indeed and the prices were very reasonable and good value for money. I would highly recommend this restaurant, and we will all visit again soon.