Costa Coffee in Ealing

Lovely coffeeGood serviceAnd plenty of seating

Horrible, horrible staff. Staff were threatening when called out for being wrong. Shop independent instead of supporting a horribly led brand.

I went to the Costa Coffee shop at Ealing Broadway Shopping Centre, W5 5JY this Friday afternoon at around 7pm. The closing time displayed at the shop entrance was 8:30pm. But when I asked the shop attendant to affirm the closing time before buying my coffee, he told me it’s 8:00pm. I didn’t bother query him on his answer, as I didn’t intend to stay in the shop for long. To my surprise, about 5 minutes before 7:30pm, the shop attendant started stacking up a number of the chairs and tables in the shop and used some of them to block up the passage to the toilet in the shop. That was the time I was about to leave the shop. I saw a woman customer asking the shop attendant to let her use the toilet. I couldn’t hear their verbal exchanges, but could see the shop attendant waving his hand in a gesture of refusal, and the woman then leaving hastily. Apparently, she was rushing to find a toilet in the adjourning shopping mall. On my way of returning home, I couldn’t help thinking that the shop attendant’s uncanny answer about the shop’s closing time, his premature actions of preparing for closure of the shop, and his refusing to let a customer use the shop toilet while it’s was still more than one hour before the shop’s publicised closing time were all acted out of his selfish intent aiming to close the shop early. Such ‘customer service’ is really the worst that I have ever encountered in my past two years of patronising Costa Coffee in different areas of London. I sincerely hope the the manager of the shop could take early actions to rescue Costa from being tainted by the un-customer friendly service of this shop attendant.

The worst Costa branch in the Ealing area. Busy, dirty, full of weirdos occupying the tables without consuming - and you have no place to sit down because at 6pm half the tables are already closed for cleaning. Not to mention the derelict furniture falling apart... See pix attached.

Great staff, however the store has seen better days. Chairs, seats and tables look tired coupled with the loud foreigners holding outside seats as if they own the place

I visit here regularly and most of the time the standards are often good. Toilets are clean and tables are cleaned/cleared. On any occasion where that is not the case, upon request - staff do come promptly to clear and clean tables. The area is specious and has plenty of indoor seating and also outdoor seating (which is sheltered). Inside there is plenty of PowerPoints which is ideal for meetings or recharging appliances. Parking close by is a challenge so it’s best to arrive on foot.

All staff are very helpful and friendly. Unfortunately the noise is too much, very busy and sometimes no free space to seating inside.

Very busy, tables not being cleared or cleaned. Slow service. One customer threw his drink at a member of staff and was thrown out by security. Connecting to WiFi was easy though.

The worst service I have ever ever experience in any Costa throughout the UK an dubai was this 1, the waiter a Middle aged gentlemen was rude an uncooth an made us feel like a burden to order coffee i definitely will not ever go back here

Busy, but staff friendly and efficient so queue was kept down. Lots of tables but not cramped for space. Toilets are combi locked but the number is on each receipt. Coffee to the usual Costa standard. Would recommend.