Patisserie Valerie in Ealing

We visited patisserie valierie yesterday the manager was very stressed and rude I understand she was short of staff , no need to be rude. There was mix up with paying the bill which was our fault no need to be rude . He stuff me.ber was lovely friendly helpful. She was new seemed to be doing well .

Not visiting again. I remember patisserie valerie being quite on point with cake quality, from couple of years back, this isn't the case anymore in my experience. I needed a bday cake& tried to order through deliveroo, which was unsuccessful on 2 occasions (should've taken the sign, but I didn't) so I called patisserie and asked if I can order on the phone, they told me they have some issues with deliveroo& don't do deliveries. They had the cake however so I decided to actually go& pick it up. When I arrived there was just 1 table outside and understandable because inside was smelling really bad, I don't even know what it was but seemed like a bad canalisation issue. When I mentioned it to the lady at the till, she said she doesn't feel any smell (impossible), it must be the food she said (that would be the worst case), but yes, I didn't insist. At this point I just wanted to leave. Quick. Because I had booked the cake and it was coming from inside fridge I presumed there was still hope for it, even though rest was very off putting.'Happy birthday' writing exists in possibility, but they cannot add a name, because it is pre- made. Oh it also costs 5£, which I found to be very expensive for a little piece of very sugary white chocolate plaque. Cake on deliveroo+ delivery was cheaper than in the shop. paid 40£ for a 6" cake... Next time I'd opt for other better patisserie in the area, with better rating, like Sowa. I didn't realise that as I was so focused on this place, but things change from branch to branch apparently.Cake tasted alright, but didn't worth 40£ or any hassle to get in my opinion.A strange thing was a 'sainsbury's' writing on the carton box, there was a use by date for 2023... odd experience overall. I wish I could say I loved it but... it's just a no for me. sowwy

Absoutley stunned at the poor quality of food, it has deffinatly gone downhill signifcantly, the food lacked any flavour and it felt they used the cheap quality frozen food you find in the budget supermarkets. The brand has gone down the toilet for sure, will never be returning.

bad experience there with dirty cups and overpriced cake with no taste. The waitress is rude as well.

Lovely young Indian girl taking ordersThe other two staff arguing constantly, obviously no respect for each other or the customersCoffee was neither hot or tasty , I've had nicer from machinesAnd the toasted pannini was not fresh and somehow wet and not well filled ...The nicest thing was the salad garnish on sideThis used to be my go to lunch spot not anymore 😢

Pop up gallery space keeping people cheerful in lockdown . Opposite Patisserie Valerie - fab coffee!!! Different art each week. You can buy by phoning & they deliver .

Took my daughter here for afternoon tea. Really disappointing array of food.. rock hard scones, soggy sandwiches and tasteless eclairs! Coffee was ok, hot chocolate was more milky than chocolatey. No one bothered to ask how it was, if we wanted more drinks or why we left the majority of the food.. I've given 1 star for the coffee and the other for the clean facilities. The place needs refurbishing and staff that care what they're serving up. Manager refused to honour a voucher for takeaway cakes but I'm probably better off without them and got a refund instead. Poor value and quality afternoon tea.

I found the breakfast to be very large and well made. The eggs were done to perfection. Everything tasted fresh and was delivered in a timely fashion. The place is quite noisy with the coffee been blending so I'd advise sitting as far from the counter as possible.The coffee was nice and hot although I expected a small side biscuit like you get in France but that doesn't occur here.

I visited Patisserie Valerie for Afternoon Tea which was a great experience.I arrived with my friend around 6, was greeted on arrival and had a very friendly attentive waiter until we left.The sandwiches and cakes were tasty and the hot chocolate is good too. They have a good selection of teas and coffees that you can choose from.

Staff is friendly but the service was a bit slow. The cupcakes, chocolate croissants​ and milkshakes are fantastic.