Firezza - Crouch End in Haringey

On 22nd of january I place a pizza order as On 22nd of january I place an order (as i usually do since 6 years) through their website. For some reason i was charged and the order didn’t go through.After a while i call the shop in Crouch End and the manager is asking me proof of the payment via email. He tells me to place another order and pay again because the refund will be issued in 10 days maximum.After 2/3 weeks I still haven’t receive my money back and haven’t heard from them whilst i’m sending several emails. I received probably a missed call from them, but i was at work and couldn’t pick up. I send another email after another couple of weeks or so, where I was very upset and disappointed by their behaviour because i still haven’t received refund and also any answer from them. Finally the shop manager replies saying that “the head office is taking too long, ect and if you want i can offer you a free pizza as gesture of goodwill while you still waiting for the refund to be issued”.I reply thank you and never ever got an answer back.In the end i had to contact my bank, show them emails and receipts and so i got the transaction void after over 6 weeks.I sent another email to the manager asking how can i get the free pizza, and i haven’t heard from them ever since.Basically this is how Firezza is treating their loyal customers (over 6 years). I would never ever spend one penny for this Company, and you all should do the same.What a shame!!!!

Used to love firezza but absolutely shocking service three times in a row now and today pizzas an hour late, no toppings and out of mozzarella cheese, for a pizza restaurant! Had to put it in the oven when it arrived and it came with the cheese on the side - is it a make your own?! Don’t know what’s happened but even if you used to like firezza give up and don’t order again to give it a final chance like we did. Unless you also want this unfinished stone cold pizza (missing three toppings) delivered to you for £15 with no refund or proper apology

I made an order via Just Eat for 2 Vegan Pizzas. I was still waiting for my order after 1 hour and 10 minutes. No updates after order was confirmed. Nothing on just eat that a driver was on its way. It just said enjoy your food suddenly on just eat . I phoned Firezza (Crouch Hill) and was told they would speak with driver. I phoned back again and they said driver said he rang twice and then got a signature from someone. This is not true regarding my order. I have been waiting at my door for an hour. I am waiting for a lady called to call me back as she said she will get more details from driver. I feel cheated. No way a driver has been here. No one is calling me back. It feels like the restaurant thinks I am lying.

Pizza arrived over 2.5 hours after ordering! Even then, it required three phone calls to get the pizzas finally delivered, which were then cold.Such a shame as the pizzas taste good but this keeps happening recently so we won’t be ordering from here again! Chasing your dinner and starving the night away is not the way to spend a 'chilled’ a Saturday night in

DO NOT ORDER FROM HERE… I used to order pizzas from here all the time and then ordered 2 pizzas for my mates as I told them just how good it was. Honestly, the worst customer experience I’ve ever had. We were waiting over an hour for the two pizzas and then when we called they said they weren’t sure when/if the pizzas would be delivered. The pizzas were then delivered half an hour after the call, which were cold and the mozzarella dippers were burnt. Their customer service team were incredibly rude and although I’ve always loved their food I unfortunately won’t be buying them them again or recommending them! Such a shame as the pizza used to be so good.

I make 1 chase up call in the 2 hours I wait for the pizza that never came, and I understand that they are having a difficult night. But not having the good grace to contact and say that it won't come at all is rude. An over-regular customer, but I won't return.

Took an hour for the pizza to arrive and when it eventually did, it was stone cold. When I complained, I was told that yes, technically it took an hour but since they didn't actually accept the order for an initial 30 mins, that meant it actually arrived on time??? For the inconvenience of the pizza being cold as ice and having to reheat it myself I was given a poxy £1.50 back as a refund, whereas it probably cost me more than that in electircity to reheat the darn thing. Thanks for the terrible customer service and attitude, Ashish. Won't bother again.

it took more than 50 minutes to deliver. The pizza was completely cold.

Pricey, not fresh products and bad customer service over the phone.Ordered: 2 pizzas (Gluten Free Base), Garlic Mayo side, Rocket Salad and Tiramisu.Arrived: 2 watery pizzas with ready-made gluten free base (not fresh of course) and a tiny pricey without any dressing rocket salad box.When I called and asked about the missing Tiramisu and Garlic Mayo side, they claimed that Tiramisu had finished without offering me the option to replace since it was paid before! Then I asked again about another option so they were “offered” to send me a banoffi pie and the missing garlic Mayo side.Banoffi pie and garlic Mayo arrived. Banoffi pie of course wasn’t fresh it was made by a different company and garlic mayo was straight out of the freezer - solid rock!No more to say

My boyfriend and I placed an order yesterday after a long time l, there was a bit of a wait but we didn’t mind because it wasn’t too long. When food finally arrived we noticed that one of the pizzas was not what we had ordered and when calling up to complain the person who answered the phone was very unprofessional she did not listen to our complaint instead said the correct pizza was on the way and hanged up the phone one me like i didn’t matter. We never got that pizza so I have to say I am really disappointed that’s how you chose to deal with complaints in such an unprofessional way. And quite frankly it’s not the first time we have this issue with you guys and we had enough! We will no longer order from you again!