Tops Pizza in Harrow

Absolutely appalled by the level of customer service here. Called in to order a pizza for collection, and an extremely rude man taking my order would not let me finish. He would talk over me and then cut the phone as I was still trying to tell him what I wanted on my pizza.Got to the store, there were no olives on my pizza. He immediately responded with “you didn’t tell me you wanted this” and both me and my partner explained we were trying to tell him over over phone before he put it down on us. He angrily took the pizza and shoved about 6 handfuls of olives on it and gave it back to me. This is an absolute joke, and pretty disgusting for a franchise like this to treat their customers.

Have ordered at least 15-20 times before and I wanted to order today, guy who picked the call was unbelievably rude, no idea what the hell he was thinking about himself, ask to talk with manager and he replied he himself is manager, cut my call 2-3 time and then said cannot hear me. When I started giving order he said I cannot understand English and started swearing me that if you cannot speak English then stop calling here, What a customer service!!! and decided now, not gonna order there anymore...Here cannot give 0 * so have to click on 1 *...

They do a supersize vegetarian delight pizza for £10.99 which is enough for 2. The pizza was very tasty.

Great cheese pizza at midnight. Happy wife happy life.

At Tops Pizza Rayners Lane, you feel like you are at home. The staff is always friendly and the service is fast. I usually order collection because it's open 'til late which is really convenient for me.

Worst Delivery Driver, I would actually give them Negative for this, I kept the change ready thinking it would be easier for driver to give change and I ask my daughter to get £5 exactly back.But instead of that, knowing that my daughter cannot count the change, he handed the change to her which was less than £5, he didnt even ask her to call mum if he didnt had exact change..last time these guys ignore my request of not adding mushrooms in the pizza. Definately moving my business elsewhere...

Ordered first time from tops pizza ...amazing, delivery on time, hot and very good quality pizzas. NO.1 IN HARROW. Never going back to pizza hut or dominos.

Absolut ripoff! Small pizza!???? Really? Size of a large grapefruit for £6 and top it up with such a miserable service... No Hello, no Bye, Totally not worth it. My opinion that the new owner has no clue on how to run a business! Looking at the place it does not even have a menu on the wall to look at just apart from boxes and boxes of disused leaflets! And it looks more and more like a bric and brac shop very cowboy. The only decent thing was the box the pizza came in.

Poor customer service. Ordered 3 pizzas in advance to be delivered at 12:45 pm. When the pizza had not arrived by 12:50, I rang them and they saud the driver was 5 min away. Waited till 1 pm and rang agian to be told that they won't take the order from me if I keep calling them. When I told them that there are plenty of other places and he is doing me a favour he just disconnected the call. Extremely rude person on the line even though i was just trying to find out where my order is. Will not order ever again.

Absolutely horrible service, highly would not recommend based on experience. Had ordered two large Vegetarian pizzas in advance. Arrived 30 minutes later only to find out one of the ordered pizzas I had been patiently waiting for had been given to another customer who had only just got thereBased on this personal experience, the restaurant clearly seems to show "preferential" treatment to certain groups of customers and everyone going needs to be made clearly aware of this