Harris + Hoole in Havering

Convenient but not exciting. Friendly staff, coffee ok, hot choc somewhat dull. Pastries look and taste tired.

The team here work really hard, friendly and polite, amazing coffee and great sweet selection and sandwiches are great too.

Awful paper cups now, no cups and saucers and nice teapots, no safety holders boiling hot drinks difficult to hold in paper cup. Very expensive. UNotmchocechoice.anything.

This place refuses cash, I will never go here again

Disgusting, refused to serve me because my bank card isnt a chip and pin, I had cash on me but it was refused outright and my late was thrown down the sink!I asked why they arent accepting cash, and was told 'I dont know, our till doesn't even take cash 'I will never go in there again, disgusting

Great tasting coffee from people who know how to make it and in a Tesco of all places. In a sea of bland Starbucks a Costa this is real suprise this far out of London.

The coffee here is good but the place is never clean, I usually have to clear my own table and clean it. The staff are nice but there is not enough of them, that's why the tables are rarely cleared. Recently they have started leaving the food on display so it can be self served in front of the queue, ths puts me off as there is obvious hygiene issues with this! It is expensive too and the drinks are small. The place looks nice though and has a nice atmosphere.

Visited this morning when the place had just opened. Felt I caught staff off guard - appeared to be dealing with a delivery ahead of customers.All the food on display looks delicious. Nice range of comfy seating.Asked for an americano offered and accepted a filter coffee instead for £2.80.Slightly-too-upbeat music on slightly-too-loud for first thing in the morning.Still may return as it's conveniently located.

As we entered it was a struggle to find a table that was genuinely clean or even cleared in most cases, the service was ok but would say it's not suitable for kid's.We was told to stop using straw's as we had a milkshake and being paper straws they kept on disolving(I found this pretty tight after I just spent £20 on food & drinks) either get rid of paper straws or allow a customer to enjoy what they just purchased with multiple paper straws.The young lady making the drinks was friendly and clearly understands how customer service works, shame not all do.

Great quality food and coffee which is no more expensive than Costa. Service is friendly and helpful. I definitely prefer the coffee here (got a flat white most recently) to any other coffee shop I know. Alternative options are also available e.g soy milk, but at a cost.Only improvement is the floor could be swept more but would still thoroughly recommend.