The Quadrant in Havering

We had a very good experience staying at the hotel. Room was big and clean and the bed was very comfortable. We would like to give a BIG THANK YOU to the staff! Scot and Anna-Marie was so helpful and find a solution to a problem which we where experiencing. Would definitely recommend this place.

This branch is a half way house.Unreal horror story...Every time due to circumstances, I am given little choice but to use Travelodge. It is one of the few low priced pet friendly lodgings.This ROMFORD THE QUADRANT branch takes the Michael.I realise now when I checked in what the Polish check in woman meant. At first I did not understand. She had said I had a lot of bags. Now I think she thought I must have been thrown out of somewhere. BECAUSE....This is not a usual Travelodge as such. It is a cross between a junkie/alcoholic den cross halfway house. Benefit street/drug dealing no hope hoodie types. So much weed is smoked here I am permanently high, and I don't even smoke.I chose an early check in and after waiting for a long time got given a very small, dark back room, with tiny windows and an old bath in the bathroom.Really horrible. On the way to the room which was on the second floor, all I smelt was skunk.I requested another room. If that was their best room, what was their worst? The manager chose a visually better and larger sunny room. I accepted. I did not realise all the faults until the next day onwards.I did notice all the small faults but did not care. It was not until all the small faults became one major disaster. Stamping, slamming of doors, smashing sounds, pounding feet running, and really loud bass music sounds from guests.Blocked shower and sink. Missing tile grout. Sink not sealed. Extractor not working causing whole room to be soaking. Windows do not open so room always smells stale. Heater is falling off ceiling. TV had what I thought were scratch marks, but now the marks have gotten bigger on screen. It's been many days now have had no TV as only black screen. Previous guest had smashed walls in many places. They must of hit the TV too, as the scratches I thought initially are not scratches and have split. BUT this is not the worst thing. The green phlegm all over one curtain panel was unbelievable. It was there for a while to have dried so crispy. I drew the curtains the second night. I felt a scratch and looked to see what did it. It was the heavily dried thick green phlegm on the curtain. I felt so sick.The guests around here spit on the windows also. When I arrived on third floor the window was covered in scratches and spit. No one ever cleaned it. The evidence is still here over a week later. Only difference is it was not green, like in my room.I now understand why this branch is nearly always the cheapest.

Had trouble with our booking, Tatiana was amazing, she went out of her way and managed to get us a room sorted straight away. Excellent service. Room was a decent size, lovely and clean. Bed was very comfortable had a lovely nights sleep.

The 1 star I am giving this belongs entirely to the lovely lady at the desk, genuinely lovely, helpful and friendly. The 4 missing stars belong to the dirty kettle that could not be replaced, the Internet that I paid for that was worse than mobile 3G, and general grotty nature of this disgustingly overpriced hotel given what it is. I would expect a stay at this place to be no more than £35 a night for what I experienced and its criminal that they actually charge for that Internet. Caught me in a bad mood? Maybe. But boy did you make things a hell of a lot worse.

Great staff and the night manager not sure of his name is absolutely brilliant. Clean and very spacious room for reasonable price, it's the go to place if you ever want a good night sleep in romford and lastly it's easily accessible to public transport .

Stayed at this hotel last week and saw bed bugs on the side of my mattress. Was hard to get to sleep after that but couple days later I have see bed bug bites all over the left and right arm. Few near my shoulders and on my hands too. Disgusted with the cleanliness of this hotel.

Great staff, comfy bed, warm quilt and lovely breakfast. I will stay again for sure My room was spacious and so quiet for 2 nights we had a great sleep. Thank you so much I have also put a longer review on trip adviser.

The staff who were working last night should be ashamed of the way they have handled my complaint! Last night I went to sleep early as I had work at 5am, I was rudely awakened at 2130ish by loud abrupt knocking on my door. When I went to reception to investigate what was going on I was told that my room had been double booked?! I requested a refund and was told that this would be given in the morning! I explained that I didn’t have much time in the morning as I had work very early. They told me it would be fine. This morning the staff had no idea what I was talking about! The dark haired girl last night was very rude and abrupt, very unimpressed!

My husband stayed here for work last week and he said rooms and staff were good but that the alley way at the side of the hotel had bins that were rat infested, literally loads of rats feeding from them. He wasn'tsure whose bins they were and as he didn't eat at the hotel and was on the Second floor he wasn't too concerned. He did say there was no sign of them in the parts of the hotel he saw

The hotel was short staffed when we arrived, but all the staff were so friendly & helpful while we were there that we have nothing other than positive things to say about them. We also had very quiet rooms and slept well. We booked three rooms for family for 16-18 August 2021. Well done, would go back again!