Sarasas in Hillingdon

One positive: Dhushi the server is the glue that holds the chaotic mess that the manager obviously doesn't care about because he's an absolute waste of time and space. The manager is why this place stands out as my worst restaurant experience I can remember.Came here for Mother's Day and what an absolute disaster. This manager (pictured in pink shirt) clearly can't handle a busy and successful restaurant and is probably related to the owner, otherwise why would someone have so little accountability, care so little about his job or how he treats people patronizing his business? We were with someone 8 months pregnant with a booking, and first they give the table they were cleaning to someone else. We ask for beers that were given warm. When we asked the manager why both beers were warm (not lukewarm, warm) he said "we're busy." As if its an excuse to serve warm draft beer because they're making money.The owner/manager completely dismissed the concerns, and the poor server offered cold bottled beers. Having run a restaurant in the past, staff that treat customers like they're eating there for free and don't respect them or their staff have no place running operations. He clearly is not only incapable of his job, but has disdain for everyone around him. We'll definitely t ell all we know to not return to this location because of his behavior. The manager even advised us as such. Saw another man being led away by his wife after complaining to the same manager and his disdain for doing the basic duties a restaurant owner should do.Then it gets worse! They spill Rasam on the table, cracking the dish and spilling it all over the table. Spills on my clothes and all over the table. The server who is obviously overwhelmed because of the poor managerial skills is stunned, so I have to grab napkins and clean the spilling soup that went all over our clothes, cell phones, and everything. The manager mocked me when I asked if they'd cover cleaning our clothes while I'm acting as staff cleaning the table we were waiting for dishes to be served. Next, they serve drinks in a sit down restaurant in plastic cups because they "ran out of glasses". The reason? They're busy of course! You'd think if they were this busy they could pay for more glasses at least.And the coup de grace, served dosas that were ice cold. After telling the server, he said in broken English "no ice cold". I said "touch it, it couldn't be colder. He repeated no "no ice cold, no ice cold" as he took it away. We knew the service was abysmal here, but arguing about the temperature of the food? It's being taken away, there's a reason I'm sitting here hungry after waiting 1 hour for an ice cold dosa.Talk about Kitchen Nightmares, avoid at all costs. This is the worst restaurant experience I can remember. The manager/owner should be embarrassed for being so greedy/profiteering. I hope things change or this place shuts for good. This place is an embarrassment to our community.

The food took about an hour to get there and we did have a slightly big order but compared to other places not too far away, this was way too long.The food was not worth the money and it tasted rubbish even though the food looked ok. There was no flavour in the main food. The ‘Garlic-Nan’ is just not well cut garlic with too much butter in on it and is undercooked. The lamb curry had 0 flavour and was way too oily. I really wouldn’t go there again.

We have been here mainly for South Indian tiffins. They have renovated the restaurant and it is really good now for dining very big & spacious. Before it was very congested. We ordered faluda, mysore dosa, ghee roast dosa, metu vada and chicken noodles.I can give 5star for mysore masala dosa. I always prefer mysore masala dosa especially here in Sarasas. Gobi-65 was deep fried it was almost like burnt one & too much oily. All other items were good but not as expected. Prices are too expensive.

We tried the super spicy chetinaad fish curry which goes very well with garlic & coriander naan. Also had onion paratha but it wasn't as good as we were expecting. The mango lassi is best with the spicy food. We had an awesome time especially with the final 'off the menu' pina colada made by the manager himself.

I had a very bad experience in this restaurant, I had to wait 2 hours after ordering the food. The place was understaffed and the service was very very poor. They weren't bothered about the customer I would not recommend anyone to go there. There are a lot better restaurants in this area than this place. After going to many restaurants this has had the worst customer experience of them all.

The place has a nice ambience.Visited the restaurant for lunch.They do not serve papadoms as would many Indian restaurants, just got the chutney on the empty table.Ordered a mixed Platter for starters. The waiter said the dish was made of 2 pieces of each meat. All the items had the same flavour, so we did not enjoy it much. Also ordered spicy chicken, but it seemed more like a chicken 65.For mains we ordered a lamb dish with some roti. The quantity of the dish was very less but the taste was not too bad.I would recommend going to this place but it might be a bit expensive for the quantity.

Oh my gosh. The cocktails were amazing. The food was amazing. The service was amazing. Tushi the manager was especially excellent and took care of everything meticulously. Would definitely recommend this place to all my friends !

some time I don't have words to say about food . Best atmosphere .. better then Best food n grate service from...Thushi & Harman

Visited this place for the first time and decided not to go there anymore. Food quality is average and it is comparatively expensive. The service is horrible with long waiting time to place the order and get the items in between the dining. The attitude of some staff is horrible.I asked for clarification of 10% service charge and the billing staff doesn't know about it. Suddenly an another staff came and he was so rude towards me and he behaved like it is the customer's responsibility to a service charge for a pathetic service.Please note they will never say about the 10% service charge during payment. So please check the bill carefully and ask a bill without service charge if you are not satisfied.

Sarasas has been refurbished recently and looks great, the food was fresh and really tasty. In the pictures the food we ordered was Prawn biriyani and chicken madras, both very delicious