Caviar House & Prunier in Hounslow

A huge thanks to Seby at Heathrow T3 for his excellent hospitality and service during a stressful journey. We will be back!

Great experience as always.

Quite a story! I was so willing to pay more, much more to sit out of the fray and elevate my senses for a few minutes before my 20 minute trek to my gate. the fresh oranges on the counter caught my eye. I sit and wait. The young man slowly sipping his Prosecco laments, “ They aren’t the quickest here.” ( I’m not the only one waiting). I start my order with, fresh orange juice. Finally, a sever deigns to come over. She looks exasperated. Oh I can’t do that we don’t have any. “ Oh, but It’s on tje menu and I saw your bowls of fresh oranges.” All but rolling her eyes…” Do you know how long that would take? We have to do it by hand” ah…duh…yes…it’s “ fresh orange juice”. Ok, may I have a cappuccino and… before I could finish my order… “ Well, I’ll try… we’re very busy” ahm, no, serving less than a dozen people at one time ( caviar, champagne, fresh orange juice or cappuccino ) isn’t rocket science. I know first hand - been there, done that in my youth. It’s a deeply offensive situation that I couldn’t further inflict upon myself, far less pay top dollar for in an airport. Gross! Take the hard stuff off the menu, set a two drinks minimum if what you’re really in for is pouring drinks, hire more staff or more efficient staff - whatever! These issues should be invisible to the client, the paying client. It seems that some restaurants have forgotten that they exist for hospitality, for the mere leisure and pleasure of their customers. Would have loved to try the smoked salmon / caviar and maybe slide into a glass of something bubbly in private celebration, but Alas! Thought this would be a little oasis in Heathrow but here, they leave your parched and kick sand in your face. 🤯

Fantastic bar with amazing staff. It was a pleasure to be served by Chloe. The champagne and seafood platter are the best!!

First time trying oysters raw. Loved it. Didn't know there's a chance you can get sick, will have to wait and see now 🤣. Price is abit high though.

The Smoked Salmon was excellent 👍🏾🥂

Food good. Service chaotic. Don’t like hearing service yelling at each other about their hours.

A pricey seafood place with caviar and oysters and they do Not have a Lobster. Not even half one! If you open in Heathrow Airport, you should always be prepared. If it is not available at 11 am, then go figure what type of management they have!

Superb seafood - especially the salmon