Santos in Hounslow

Pizza quality is not the sameI don’t usually leave reviews but this time I had to. Went in to the shop yesterday to order a pizza, garlic bread and wedges. Whilst I was there the owners where having their food photographed.One of the items where the wedges. I saw the man take the food items to the back and he brought potatoes wedges back with him. He put them back in the oil to be refried. I asked the man if they were fresh and if they were being refried. The man’s really was no, we grill the wedges and then fry them as they are frozen. When I got home the wedges were burnt and hard, far from fresh. It was the same wedges used during the photoshoot.Really annoyingly, as a paying customer I should get fresh food.

Not the best one but still its decent pizza specially opened till 3 am in night.They recently changed their rates overall the test is not badIt could be better if they use different sauces/ pesto option as well!

1nd half since I came to London. The only place I prefer for any kinda pizza. Cheap and cherishable.

Prob the best pizza in HounslowP.S BABU BHAI

Every week I order from here and it’s always amazing, today I can’t place an order because they don’t have a manager on shift that can take cards payments when I have paid already several times before. Probably the staff should be trained better. I’m ordering from somewhere else today.

Quality was not very good compared to the price. Very less ingredients. The base sauce was too soury. Overall not worth of money.

Didn't like the kebab. I've never seen a red donar kebab before. But the staff are really nice and helpful!

I've been trying pizzas from around the Hounslow area and most of them have been very disappointing. This pizza however was thick, moist and delicious, just how a pizza should be! Will definitely order again!

I ordered a buy 1 get 1 free pizza in X large. I had the food delivered whilst I was not at home. However, I discovered that the pizza sizes were large (not XL) and toppings incorrect. Upon my return home the pizzas were already being eaten. I went through the Just Eat channels in raising an issue, thereupon, a decision was made to issue me a refund for the pizzas.A while later, I receive a phone call from the owner where I explain / reiterate the situation, he doesn’t listen or accept and accuses customers of using the Just Eat loophole. I advised I can send him pictures of the leftover slices to ensure I am telling the truth, he mentions no need and despite this still accuses me of using this loophole.In his defence, he did mention that if I contacted Santos directly, I would have been given free food, again I had to re-explain again:1. The food was half eaten and I didn’t know the order was incorrect until I got home.2. The issue is why should people wait around for a half eaten dinner and then wait around for a long time for more food. Again ruins the takeaway experience.3. Despite the explanation and my guarantee that I can provide pictures, he still accused me of taking advantage of a loophole.4. Make sure the food is prepared correctly in accordance to the what was ordered.What I did say is that I have ordered from Santos numerous times before but the rudeness of the Manager now means unfortunately I will not be ordering from them ever again.If he decides to come back with some sort of rebuttal containing lies, I will publish my order as well as the pictures of the meal.Terrible shame that it has ended up like this as I used to enjoy their food.I’ve historically spent £hundreds worth of food from Santos, so I can say that they’ve lost a loyal customer.Thanks for reading,

2nd time we have ordered from Santos. They rang me once I made order, how would I like my pizza :) 5/5Nachos cheesy - crispy 5/5Fries - crispy 5/5Taste of Lahore pizza - chicken was tasty 5/5Pind Express pizza - red Doner was good 5/5Delivery time 5/5