KFC in Islington

Expectations are always pretty low are they. A good KFC is a wonderful thing at the right time but often it’s pretty bad - old chicken, a stale bun.Tonight, I went in, paid £6 for a burger, waited 5 minutes while three members of staff argued behind the till. Was finally told they had no burgers but they could give me the leftover chicken (it was the end of the day). I declined. They tried to persuade me. I got a refund in silence.They then locked the door so I couldn’t get out.Not the best visit.

A tall stuff is constantly shouting and taking orders. Also not clean

Walking past the restaurant, I saw that 2 of the 3 ordering screens facing the street were advertising the Vegan burger (the third screen was switched off). Tempted by the display I walked in and up to the counter where 2 members of staff were having a lengthy discussion with a young woman about her order. I don't know what the problem was but after a full 10 minutes of waiting behind her I asked whether this was going to take much longer. At that point, a queue of customers had formed behind me. Frustrated by the wait I tried to order via the display screens but they were not responding to my selection. I could scroll through the menu, but it wouldn't let me select anything. I returned to the till where the two members of staff were still in discussions with the young lady. At this point, more than 15 minutes had passed and the queue of customers had grown even longer. Finally, the young woman's order had gone through, she paid and stepped aside. Both members of staff immediately left the till; one to assemble the young woman's order, but the other disappeared without trace. A third employee remained comfortably perched at the collection point where she'd been having a hearty chat with a friend who had come to visit. Amazingly, she was completely unfazed by the fact that there was a long line of people waiting to be served. After a while, a customer from the end of the queue walked up to her and asked if there was anyone available to man the till and take orders? Only then did she finish her conversation, shuffled over to the till and stared at me emotionlessly without saying a single word. No "Hello", no "How can I help you", no apology for the long wait (20 minutes at this point). I ordered a vegan burger and she immediately informed me that they didn't have any. I pointed at the display above her and the two displays at the front that were showing pictures of the vegan burger at this precise moment and asked why every monitor in the restaurant was advertising something they didn't have? She replied that they had no influence on what was on the displays. I shook my head in disbelief and told her that this was the most shockingly disorganised place I had ever been to. I left the restaurant and walked 25 metres to the nearest McDonald's where my order was fulfilled swiftly and efficiently in under 5 minutes. The 25 minutes at the Upper Street KFC were the worst customer service experience I have ever had. Staff are slow, disinterested, apathetic and completely lacking in focus and service skills. Truly shocking. I will never, ever return.

Food was excellent, i have bought zinger burger meal, burger was so tasty. Front counter staff was so friendly guided through selection of my meal. Overall the services is good

Such a Filthy branch, tables covered in trash, grease and sauce, the touch screen terminal was even dirty! I wish I took photos, Even the tray that held my food had some thick sticky sauce residue on it. My order arrived minus the beans, I hope I don't get food poisoning for an £8 order of fried chicken...

Great food I have ever had before in any other branch and clean restaurant and toilets team doing a great job to serve customers quickly

The plethora of takeaway riders affects the customer service and the performance of the staff. The fast food dispatch riders aren't wearing masks and they seem to push into the queues of people who have taken the trouble to visit the venue.

The food I ordered were rice was dry and chicken piece was hard and salad looks old fresh

POOR QUALITYVery disappointed with this branch and the quality of food is below standard.Zinger Burger has lettuce that looks two days old, and a drip of mayonnaise, the chicken breast seems to have been on a deity as it was so thin and the taste was awful.Chips were cold and tastelessSpicy wings had more batter on them then the chicken on the bone.Staff, are poorly trained and have zero knowledge of customer service, would definitely not return to this place.This place deserves a ZERO star#nastyfood

I've made the mistake of coming here more than twice. The times I've been, the chicken appeared like it was cooked twice..It was not juicy anymore and the skin was not crispy..It felt like the chicken was left over and then re-cooked.Never dined in though, always take out. But the place is clean and well maintained.