Caffe Nero - Wrights Lane in Kensington and Chelsea

Recently had a change of staff, so at times it's good but other times staff need training in customer service

Convenient location as I grabbed a coffee on my way from the tube to the shops. The staff seems to be very poorly trained as my cappuccino was boiling hot. Please train your staff!!

Closed for good. Interesting glass building in a tight location. Hope another coffee bar opens here. Go visit Leonidas Belgian chocolates in High Street Kensington station arcade ( just moved there - from next to Boots the chemist ).

Came in on a one off for a wet soya chai latte in my reusable -Glass- cup today, as i stood by the bar, the lady who was serving ignored my presence, continuing her conversation with her colleague, eventually looked down took my order and cup; proceeded with her conversation, slumped my flask onto the glass counter top stating she couldn’t open it without even attempting to. It had previously had water in so I’d granted she could just pour it out.Once charged my glass container was once again, gashed down onto the counter top, covered in sticky foam from the milk being gushed in with no precaution whatsoever, the lid not screwed on & the drink itself was extra hot, not to my request. As previous Barista I know how 160’ feels and it was physically impossible to hold even with its sleeve.Not only was the customer service poor, the treatment of my flask was absolutely appalling, borosilicate glass will retain shape & with stand shatter from moderate temperature changes but to deliberately pour scolding milk into a drink i didn’t request that way; but into glass that is known to shatter from sudden thermal spectrums absolutely dumbfounds me. Followed up. By the aggressive collision it made with the counter top coated in lather I’m utterly appalled. I had requested my receipt & napkins to clean the mess but was, as you can see only handed one.Globally everyone is doing their part to refrain waste & pollution; coffee shops particularly prompt paper straws & reusable cups to cut down on these factors. But when my property is miss-treated and chucked in-front of me why would i even fathom to use my own when the service is downright sloppy,I’d utterly loath returning.To think -This- is considered acceptable not only as a brand representative act but the heart of Kensington, what’s ‘thought’ to be an upperclass highly respected area I don’t anticipate having a first class coffee but these are downright simple changes that need taken into action. Customer, care, is key & quite frankly it’s down to staff who simply don’t care for it.

Great coffee fast service. Place was clean and open bright and early at 7am on a Sunday!

Always serve the best coffee in town! Their bean are coffee and has a hint of chocolatty!

Much the same range and standards as other Neros. Unusual setting by the tube station on a long glassy corner of the shopping centre. It does good coffee, cakes and pastries. I went in at midday and although the aforementioned were plentiful, the sandwich range was patchy. Staff pleasant, table clearance again, patchy.

... busy but we managed to get seats, no issues experienced, staff ok, has toilet upstairs, popular amongst locals and visitors, due to amount of traffic, staff may struggle to clear tables. has outside seating as well. lovely coffee.

Large bay windows and comfortable. Careful if you need to charge your phone, there are plugs only at one table.

It was good, with a very great location!However the staff wasn't very competent, the place was not very clean and they seemed confused while ordering. I saw my table one hour after leaving trough the window and it was as i had left it. The place was not very busy, also the floor was very sticky and with a lot of garbagge.. Still the coffee, food and price can compensate.