Mamounia Lounge in Kensington and Chelsea

Wish could give lesser than this!!! Worst service ever... Made us wait 1 hour despite been on time for my reservation infact prior!! Pathetic manager! She took people coming late before us! And food also not great!! Waiter forgot to serve pita bread... I had a special prepaid menu ...I ordered my dessert wt my platter as I saw the service was real slow... N after that the waiter comes n says dessert over!!!! Ruined my day completely!! Wasted 3.5hrs!!!

We visited this lively Lebanese restaurant for my Sons 15th Birthday. The food was first rate, service impeccable and the staff made a real fuss for my Son singing Happy birthday and presenting him with a lovely Chocolate gateaux and Baklawa on the house for us. There is a nice Shisha lounge on the front terrace and a great ambience inside. We will definitely come again.

Went for sheesha, got told food will take an hour, the person serving shisha said he doesn't know what shisha flavours they do. And the expensive shisha was not worth it. Service was bad. Dessert took about 45 mins, by then we wanted to leave.

---MUST READ---Food - The food was very standard which is fine but was VERY overpriced. For example £40 for a small mixed grill platter or £4 for pieces of bread.Environment - I really liked that cosy environment BUT they make three people share a small square table made for two people, when served food there isn't much space on the table, the men's toilets weren't clean.The service - I would be forgive most things and leave tips if the service was good. The waiters were presentable and welcoming but the gentleman that served us made us wait 45 minutes until we got our starter and then people that came after us got served their food before us. When the food was served the waiter did not check on us until the bill was requested. The barman was not available and so alcoholic drinks were not available for some reason, only soft drinks.Overall it was a really cosy place with overpriced average food. I was too disappointed with the service to try the shisha.

We had Xmas party there.Shared platters were delicious , well presented and enough for everyone to enjoy.However the main was disappointing . I had mixed grill with chips, and included 4 kebabs, chicken and lamb, and few red onions slice on the side. No salad, no amazing signature dip, just normal ketchup, mayonnaise and plain chips . Even the presentation on the plate was mediocre .Desert was good , nothing spectacular .It was pre-set menu so maybe that could be a factor.I didn't feel there was value for money.

Booked a table for a birthday dinner and drinks for 7 girls. Only Upon arrival was told £40 minimum spend per person on food alone. The food we ate was mediocre food, not fresh. Something you can find in your local 3rd grade Mediterranean take away. On top of that orders for drinks were several times mixed up. At the end the bill was incorrect which we spotted and it got changed when we spoke up. No atmosphere inside at all. Highly over charged and simply not worth it. All in all such a disappointing experience.

As soon as I arrived at 5:30 I was told the place is closed even though my reservation was at 5:30. I waited till 6 to then be served by a short straight haired short man who was very rude (to be specific he is the one who was working for the shisha outside and was wearing a black uniform, please don’t get mistaken with another short haired man who was taller than him he was really nice). Back to the short man, He gave me the feeling that I was not wanted in this restaurant. I then was served by another lady who was extremely nice which is the only reason I decided to stay. She has a big smile on her face and made me feel very welcomed which is the reason why it’s not on the lowest rating. I then got served by a tall man who had curly hair, he was also VERY welcoming and nice. Constantly made sure that we where sorted and happy. It’s a shame that one man let the whole experience be this bad honestly TERRIBLE work ethic, I have not done anything or say anything for him to treat me like this. Experience was very poor because of this. Felt so sick of it I couldn’t even eat my food which I spent £60 for! FOOD is also VERY mediocre NOT WORTH THE MONEY

Perfect food, drinks and sishaAfter attending a birthday party the day before, we decided we wanted to continue having a fun time in London to make the most of the weekend.A friend suggested we visit the Mamounia Lounge as a venue in Mayfair.Upon arrival we were given a table and our hostess was Gabriela.We ordered wine and an apéritif to go along with our sisha; this was our first time!!Gabriela who was excellent in her customer service, explained how to consume the sisha and suggested an amazing range of food items from their menu.She was perfect in explaining to us the different range of food items and this made it so much easier.To be honest, Gabriela was a godsend. After a little deliberation and with her assistance we ordered the following items:Moutabel, smoked aubergine puree with tahini, pomegranate, olive oil and spicesSpicy Merguez sausagesCheese Briouat, Goat’s cheese pastriesLamb Tagine, sweet slow cooked lamb shoulder served ins a sweet sauce topped with prunes, pears, sultantas and almond shavingsBaklavaWe were overjoyed with the presentation of the food and the service provided.Gabriela made our meal and experience so much more enjoyable with her professionalism and her knowledge of the Middle Eastern food and culture.She is a credit to the establishment and guided our evening perfectly.I would definitely return and would recommend it to visitors to Mayfair.Whatever you decide to do, ask for Gabriela !!!

We visited the Mamounia lounge in Mayfair to celebrate a birthday. As expected the area was really nice and this was backed up by the Mercedes and Porsche parked outside.There was an external shisha area with the restaurant inside.The restaurant had a good vibe and we were greeted with a warm welcome even having got there twenty minutes late. We ordered the special mixed meze board which was excellent. All the different meze was good. Then we had four Lamb Tagines one Lamb chops, Marakesh salad and Mamounia fries.Although the menu describes the Tagines as sweet what we received was very sweet and this somewhat let the dish down. We have tried this dish elsewhere and this was definitely too sweet. However the Lamb chops were really nice and well cooked. The Fries unfortunately had a bit too much chilli for me which I wasn't expecting however the Fattouch salad was fresh and the toasted Lebanese bread gave it a nice crunchy texture. We ended the meal with Baklava and chocolate fondant deserts which were nice and served by several members of staff with a rendition of happy birthday in what I assume was Lebanese. This was a nice touch.

Our waitress was so friendly she told us everything that we were eating & we had a nice little chat. The food was filling! The meze platter filled me by the time i got to my Mains i had to take half away. But i did eat the dessert small baklava. It made me fall in love with baklava as I've only eaten dry terrible ones but this was so moist & sweet I wish I bought more.