Subway in Kensington and Chelsea

The bold man he hates customers and he’s very rude he rather be on he’s phone then service the customers and I will never eat subway again there or any where else he made me gate the food the Way he makes the sandwich’s and deal with me he never says thanks to the customers or bye

Excellent establishment, I particularly like the Bold Man. I wish them well.

The food was decent, however the service definitely could have been improved

Absolute rubbish branch, agree with previous reviews here. Service is super slow, despite the store being mostly always empty, the ingredients are not fresh, you can see some of the ham turning green already, and obviously this green piece will be carefully selected for your sandwich. On top of that, the new staff has major difficulties understanding you and communicating with customers and lying bluntly into your face. Avoid this Subway at all costs.

Lovely choice as usual from Subway. Ola our server at the Chelsea & Westminster store near the hospital was exceptional, friendly and helpful, all whilst training another member of staff! Well done Ola 😁

When I scan my QR code but receipt not show point so I ask to print 20 digit claim pointThis people refuse to give 20 digit claim code without any reasonable reason.I have payment receipts I dont get out from subway or they dont serve other customers.Dont care my concern.

I stopped off to pick up my lunch, when I walked in a girl was making a sandwich for an online order and another man was texting away on his mobile phone completely ignoring me, whilst there were also no other customers in the store. When the girl finished, she asked what I wanted so I proceeded to check that their bread was freshly baked from that morning first before I placed my order. She stared at me blankly then looked over to her colleague who then finally decided to get off his phone and firmly instructed her away to do something else. I asked again, even though I'm pretty certain he heard me the first time. I went out of my way to explain previous dissatisfaction & disappointments of old bread being used, and he replied that it was fresh from that morning. Of course, he lied. The bread was chewy and hard around the edges, as I feared it would. I don't have time to return so they can make me a new one and I'm irritated that I was lied to, especially when I made it a specific point. It was obvious the girl knew it wasn't fresh but was too afraid of her (presumably) boss which is probably why she became tongue-tied. Their prices have also gone up considerably. Absolutely awful service and awful sandwich, half of which went in the bin. Avoid if you can. Personally, I'm definitely never returning to this branch!

Had a nice little chat about Ice hockey with the sandwich artist while he prepared my order. Very friendly mate. Restaurant is clean and tied up.

Went today to ask for my student discount I always get in other Fulham subway and the lady was a monster of rudeness, she looked at me like I was about to rob the bank!! Very petulant and unpleasant . End up having my lunch elsewhere mostly because of her attitude. I can’t understand why people that have no skills with customer service can work in this industry. There was a nice lady that used to work there before she was very delightful. Hopefully she hasn’t left because was a smashing good worker ,

The sandwich was very good, standard subway but the workers were pretty depressed. I think the management should work in motivating their employees as it is not an easy job and they deserve to understand they an imlortant part of the company.Leaders should lead!