The Watchman in Kingston upon Thames

There is also zero alcohol beer ~ Sometimes there is no hot water in the kitchen to cook.~

Had a horrendous experience here today with a staff who was dismissive and rude from the get go. Plenty of attitude and the eye rolls- when we asked to speak with the manager, the manager gave us a feeble 'sorry about that, will speak to the staff'. Nothing else came of this and the manager clearly had no intention of dealing with it properly since she didnt even bother to ask us more details about the staff in question (otherwise who would she even know to talk to??). Literally the basics of customer service missing- there was one young gentleman here who served us for a while and he seemed to be the only one with customer service skills (thank you for salvaging our morning) but as for the 'manager' and the other staff? You need some SERIOUS retraining.

It was great to see this place busy, after the effects of Covid on the hospitality industry. Staff were friendly, approachable and attentive. A good selection of ales, lagers, ciders and other alcoholic beverages, along with non-alcoholic options including tea, coffee and hot chocolate is on offer along with a varied pub menu which includes curry, steak and burgers as well as lighter options, bar snacks and sandwiches. Would definitely revisit and is a good place to meet for a first date and parties are also accommodated. Well done to the team at The Watchman.

Had such a lovely evening. The staff are all amazing even the doorstaff. So friendly and couldn't do enough to ensure all was good.The food is amazing and great prices. But must name two main staff members who were fantastic Liam and Paul. All the staff are so friendly and the cheeky young darked lad behind the bar was funny. A good night was had by myself and my two daughters.

The staff are very friendly and professional. The barback who served me was very helpful too. It's sometimes very busy, however it is nice and you feel quite safe in there compared to how you feel in some weatherspoons

This was a good spoons. Staff smartly dressed. Keen to keep customers happy. All tables spotless and no rubbish. Food was actually really good this time as it can be touch and go sometimes. Friend had the steak and it was also really good.

My acquaintances and I have just tried to order drinks at this lovely establishment however one of us did not have our ID and fair enough she was refused to be served. Baring in mind we are all 20 and 21 and the person who was ID was not even ordering drinks she was just sitting with us. 6 out of 7 had IDs. We were understandably slightly frustrated at this inconvenience. Consequently, one of us proceeded to say "we're all obviously 20". The barman misunderstood this and interpreted it as 'you look 20'. Obviously as the lovely bunch of people that we are, we would never insult a member of staff. However outrageously we have been cut off and are being refused serving despite a thorough apology. Never come here. Terrible experience and we were here for a friend's birthday as well. Disappointing!

Get lunch here sometimes as the meal deals are quite cheap vs other London locations. Food is better than expected for a pub but the prices are the big draw. Service for food is via the app which you can scan from either the menu or from the printed code in the table using your smartphone and QR scanner. Huge amount of food to choose from. The mini chocolate brownie with ice cream is a perfect desert after a big meal.

The decor is more akin to an airport pub or a 3 star hotel but it works well and feels spacious and glamorous.The drink prices are amazing even for a spoons. 99p for a Greene King IPA. Highly recommend best pub I've been to in New Malden.

Nice people hanging around but some of staff look like they are working as slaves,they don't like communication and avoiding to interact with customers. Really...I saw many smiles in there but not even one from staff! The after all sense was good and I will visit again!!