Wagamama - Royal Festival Hall in Lambeth

Love Wagamama, But the Southbank one pushes the limit to what is acceptable! Let's first set the scene, Sunday early evening (17:00), walking along and think let's pop in.A small queue is common which was the case of 7 people (3 groups), so we thought let's join the wait. The restaurant itself, on this particular evening was not excessively busy so we had assumed our sitting would be quick.Staff did not come outside to tell us how long the wait was going to be, or engage with people in the queue to get an understanding of what seating demands were necessary.We continued to wait, 15 minutes later we were at the front of the queue, then nothing... No engagement from staff, people were leaving the restaurant and the queue outside was growing. After 10 minutes I braved going in and was told to go back outside and the queue time is 15/20 minutes. To which i informed the staff we've already been waiting 25 minutes (Staff didn't seem happy). I left and took my place at the front of the queue, people contained to leave while 4 staff huddled together laughing about something (maybe us all outside in the cold).Finally we were seated, and at which point the usual Wagamama experience kicks in with good food, reasonably priced and a casual dining experience.As a customer though to have such a terrible initial experience and no apology for the delay just seems to be a fair deduction. Maybe it was an off day but with such limited places along the Southbank at least having a smile on your face and engaging with customers would have made things better.

I felt faint during dinner and was looked after by the amazing Inga, who helped me outside and held ice to my neck to cool me down and talk to me until I was well again. Thank you so much, Inga! You turned a horrible situation into a really lovely one.The food was also excellent. I will definitely be back for the vegan sticky ribs!

As always, very delicious food

Both me and my partner were incredibly disappointed with our vegan chicken ramen.The noodles were criminally overcooked... texturally mushy and generally miserable.The service was very polite up until we made a complaint. Following this, they seemed apathetic towards the situation and promptly delivered us the bill.

It was the second time i have tried Wagamama and both time i was disappointed with tasteless foods i have tried.In Dusseldorf and also here in London the food are the same quality but not as tasty as expected.A little bit pricy for this tasteless food and long waiting time outside though it looks good.The Japanese beers are perfect.The service was also fast and clean.And i NEVER gonna try it again.

Came here with a group of friends after wanting to try something new after picking it via google maps. There quite a few close by but this one food of high quality, the speed of service was more than what I expected as the wait told us food comes out as soon as if it ready. End we had a big groups, river themes is also close by, so what’s a bonus treat. The waiter was a lovely guy and helped out when some of us where not sure what to pick. Whoever designed the menu, credit to you man

Only had a few plates before watching a show. Gyoza wasn't as good as I expected. Pastry was a bit floury and dry. Vegetables were excellent. Yakitori was OK. Nothing special but I didn't order what I would normally have. 7/10.

Great place for a quick lunch. A variety of options for all kinds of meals and dietary requirements, including a vegan menu. Quick service and easy option for payment via an online app (including splitting the bill). Good location.

Beautifully cooked and tasty food served very quickly. Staff were quick to take drinks and food orders when we arrived and very polite. Definitely recommend!

I haven't been to Wagamama's in a very long time because I was always disappointed with their ramen and noodle dishes. My friend convinced me to go this time, and I opted for the tofu curry, and I must say it was very tasty! I would definitely recommend. I'd also like try the pranw curry next time :)