Papa John's in Lewisham

Hello, I want to tell you about my experience with this papajhon from catford. I ordered an order online. The total order was £20.96. When I saw on my mobile backing, they had take out two payments of the same price. They only swallowed one order and charged me twice. I called papajhon and the only thing what they knew how to say is that they couldn't do anything I was going to put the evidence of the order and the transactions but it won't let me here if you want to seethe evidence soy you can trust me write to me I will send you everything so that they don't steal you either please people don't make an order in this papajhon with your card, pay with cash and be sure that they charged you what it is.

Very good service. Order was sent at wrong time but they kindly re did the order and sent it at the correct time. Excellent would recommend them

Order pizza 730 not delivered at all no communication from the shop even tho called th3m several time still not received a refund

DO NOT ORDER FROM HERE! Terrible customer service, I called the restaurant multiple times to ask about my order as it was not allowing me to track my order. I was on the phone for 20 minutes and still no answer. The money was taken out of my account and still no order

DO NOT ORDER FROM HERE!Would not get back to me when I tried communicating.I could see the Pizza was ready yet waiting for almost 1 hr. They still had the audacity to send it to me after!!!!Most horrible Pizza experience. Not sure who works there but they are not to be trusted!!!!

I've used this branch 3 times for delivery orders, and each time it's been delayed by HOURS or incomplete. After complaining in October 2021, I was given a code for a free pizza to be used before the end of the year. This order was placed just after Christmas, and that too was wrong. I even had to drive down to the store to pick it up as they 'had no drivers'. Utter shambles of a branch. They all need sacked and replaced by staff who actually care about their customers. My last order was missing toppings, and the sides were stone cold inside, presumably reheated.Avoid this branch where possible. I've spoken to head office so many times regarding my orders that I can't understand why nothing has been done, or nothing has improved. How hard can it be to put the toppings on a pizza a customer orders. If it's too difficult for you Catford folk, then I'd suggest the McDonalds on the 1-way system. They're slightly worse than you.

Ordered from this place twice now and both times they have made my pizza then called the say they’re going to cancel my order because they have no driver to deliver after waiting 30 mins and seeing the updates on the tracking. Honestly don’t ever order from here. Biggest waste of time!

1. Ordered food at 3:00pm, Recieved food at 4:15pm - Got my order wrong2. I said I would be sending the food back, requested immediate collection and they claimed I wasn't eligible for a refund because my order was part of a deal??? (LOL)3. After being cut-off by a rude member of staff multiple times, a different member of staff passed me onto the manager. - Who then told me I can get a refund if I send back my order... (I already stated I would, and they refused this originally!)4. 4 hours later 8:15pm, I called a 5th time to find out when the pizzas would be picked up, and the manager of this restaurant - After telling me they would be picked up ASAP, had a change of heart and let me know they would NOT be picked up today.Note: Staff hung up the phone 3 times before finally putting me onto the manager. Unfortunately, they're running a delivery service so they have to answer the phone! - Very smart to cut of a complaining customerIn short; Dog-doo customer service, clear lack of organisation, massive waste of time - Better off getting Pizza Express mate.Papa John's will NEVER get my money again.

Ordered £50 worth of food. Waited an hour when was told 35-45 mins. Food came warm. To top it off, massive long hairs found in the wings. Phoned them to ask for a replacement. Got put on hold...........still waiting

I loved it best pizza take away ever, garlic sauce is amazing