Riva Lounge in Lewisham

The worst experience. I ordered a gin and tonic after buying 2 bottles at the bar. They gave me a regular gin when I asked for pink gin. He said it was to late and I needed to take these ones. I explained it was maybe due the loud music, he didn’t care and said fine and throw the drinks a way instead. The bar man, then refused to service me any drinks after that and lied and the bar was closed (Asian barman)I then spoke to a ginger man (the so called manager) I explained what happened, he tried to make me a new drink but refused to make two and said his only giving me one!! He then got angry and throw the drink away.If u are a person of colour be careful this venue will take your money but will not give you the respect warranted as a paying Customer. The service and attitude it rotten from the top down and the attitudes needs to checked. Not everyone is built for customer serviceAll in all they throw 2 drinks away to stand their ground. Silly and spoiled a perfect good night. Read the reviews about the bar staff. Mainly the Asian and ginger man

I've been in the Promotions game for over 10 years. I've met the worst of the worst when it comes to venue managers. But I am very grateful to be working with the managers (James & Louise) at Riva. Communication is excellent. Any problems we have on the night are smoothly worked out. My guests love the venue, and it's staff. The security are so cool you can catch jokes with them. Overall, I have zero complaints. As a black promoter I have come across microaggression when I tell venues that I want to play Bashment or Hip Hop. I've had none of those issues at Riva. It's a venue in Catford, they get, understand & are a part of the wider community. You can play bashment, reggaeton, soca as long as you adhere to their dress code policy, age policy, keep your word, & treat everyone with the respect you require, you'll 1000% find that this venue is the one to hire. If not, then like any other venue, anywhere. You're not going to get on. Think of it as an echo. You get what you give.

Staff were greatDrinks were strong well worth the moneyWell decorate.Toilets nice and cleanI would have given them a 5 * but there was a blonde hair lady behind the bar who was very rude and even swore infront of the customersWould definitely be returning

Nice place bottle prices are very good very nice people 👍🏾

It was my god-daughters 30th birthday celebrations and a good night. Staff were very helpful on the night and friendly bar staff. Would recommend for private hire.

Perfect location for a private party. Great space. Nicely decorated. Good sound proofing.

Such a vibe! Very clean and spacious. Door staff are lovely

Do Not hire this club, (especially a person of colour). Would not even give them one star.Tall ginger head guy claiming to be in management should've had what was coming to him, got the police involved! but in order for the night not to be ruined. The bouncers are also not fit to deal with family attendees as they do not have the skill to differentiate between club goers and family waiting to help with items to carry out at the end of the night!Down to the bar man, as well as being ripped off on their drinks we bought from them for bottles of Prosecco for guests.Just sadden by the whole experiance, to have hired the upstairs portion of this place thought it would've been great, except to be the worst experience I've ever had from a venue. Have heard downstairs is also just as bad.This experience is the same for the rest of the family and friends and I'm sure other attendees will also write a review about this nite.Inexcusable behaviour, they do not deserve decent custom, when treatment was anything but pure hate in return!Essentially they shouldn't be surprised by this review and whom ever the proprietors are they need to really think long and hard.So be warned have caution in booking this place.

Had a fab night with my girlies at last Friday at Riva. Wasn’t too crowded, great vibes, great music and bar staff were AMAZING!!

Everything about this place is perfect. They're only just starting as a restaurant as a rework around the pandemic. The food is amazing and very reasonably priced. The owners and their staff are so great, really attentive service. 110% recommend you try this place! I'll be back for the Sunday roast this weekend 😉 Cheers Mark, Morris & others!